Gas Auditor | Compliance & Remote Technical Support

Zuno Tech Group; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Private medical cover

Life assurance

Paternity / Maternity pay

Pension scheme

Training & development

Job summary

Zuno is hiring a Gas Auditor in Leeds to audit domestic gas installations, ensuring compliance with regulations and manufacturer standards. The role requires strong communication to manage issues over phone, email and live chat.

You will perform remote technical support, audit findings review, and training for colleagues, while delivering high-quality customer service in a fast-paced environment.

Qualifications

• ACS Qualifications (CCN1, CENWAT essential).
• Other qualifications (unvented hot water, LPG, other appliances) desired.
• A minimum of 5 years gas experience (installation, repair, service of domestic gas boilers).
• Previous experience in field supervision or management desirable.
• Full UK driving license.

Responsibilities

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support compliance and post-install with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging re-attendance where required.
• Review audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including reporting gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.

Skills

Communication

Phone support

Live chat

Attention to detail

Education

ACS CCN1/CENWAT

Driving license

Job description

Zuno is hiring a Gas Auditor in Leeds to audit domestic gas installations, ensuring compliance with regulations and manufacturer standards. The role requires strong communication to manage issues over phone, email and live chat.

You will perform remote technical support, audit findings review, and training for colleagues, while delivering high-quality customer service in a fast-paced environment.