Garage Service Receptionist & Admin – Scheduling

Ambitions Personnel; Mansfield; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full-time role

Friendly team

Training & development

Modern workshop

Job summary

Ambitions Personnel is seeking a Garage Receptionist / Administrator to join our busy workshop team. You will greet customers, book servicing, manage schedules, process payments, and maintain records in a modern workshop environment.

Ideal candidate has at least 2 years in administration or reception, experience in a garage/automotive setting, and strong MS Office skills. You’ll thrive on delivering excellent customer service while keeping the fleet operations running smoothly.

Qualifications

• Minimum of 2 years’ administration or receptionist experience.
• Experience in a garage, workshop, or automotive environment.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to manage multiple tasks.
• Confident with MS Office, especially Excel and Outlook.
• GCSEs in English and Maths desirable.

Responsibilities

• Greeting customers in person, over the phone, and via email with a friendly and professional approach.
• Booking in vehicles for servicing, repairs, MOTs, and inspections.
• Scheduling maintenance, servicing, and safety checks for a large vehicle fleet.
• Keeping customers updated on repair progress and expected completion times.
• Contacting customers to obtain approval for any additional work required.
• Liaising with technicians and management to ensure work is completed efficiently.
• Producing invoices and processing customer payments.
• Ordering vehicle parts and monitoring stock levels.
• Maintaining accurate records and ensuring all mandatory paperwork is up to date.
• Using internal systems to manage schedules and vehicle information.
• Maintaining a clean, organised, and welcoming reception area.
• Providing administrative support and carrying out other reasonable duties as required.

Skills

Customer service

Communication

Office software

Organization

Multi-tasking

Education

GCSE English & Maths (desirable)

Tools

Microsoft Excel

Microsoft Outlook

Computerised systems

Job description

Ambitions Personnel is seeking a Garage Receptionist / Administrator to join our busy workshop team. You will greet customers, book servicing, manage schedules, process payments, and maintain records in a modern workshop environment.

Ideal candidate has at least 2 years in administration or reception, experience in a garage/automotive setting, and strong MS Office skills. You’ll thrive on delivering excellent customer service while keeping the fleet operations running smoothly.