Garage Administration Officer

Swindon Borough Council; Swindon; On-site; GBP 24,000 - 32,000; Full time

Job summary

Swindon Borough Council is seeking an Administration Officer to manage garage tenancies and support income collection. The ideal candidate will have customer-facing experience in social housing, excellent communication, and negotiation skills. Join us and contribute to our town's regeneration efforts!

Benefits

Diverse and supportive work environment

Opportunities for personal development and work-life balance

Qualifications

• Previous experience in a customer-facing role, preferably in social housing or income recovery.
• Strong customer focus and excellent communication skills.
• Ability to work under pressure and achieve targets.

Responsibilities

• Manage all 3000 council garage tenancies and let vacant garages.
• Monitor accounts, review arrears, and take action to recover debts.
• Liaise with internal colleagues and external agencies on void turnaround and repairs.

Skills

Communication

Negotiation

IT Skills

Attention to Detail

Customer Focus

Job description

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We are looking for an Administration Officer responsible for letting vacant garages and the efficient collection of garage income. You must be enthusiastic, a team player, and able to work under pressure to achieve targets.

What’s the role all about?

• Manage all 3000 council garage tenancies and let vacant garages.
• Support with queries related to garages, rent, and former tenant arrears in the absence of colleagues.
• Monitor accounts, review arrears, and take action to recover debts.
• Serve notices to end garage agreements for rent arrears.
• Prepare performance reports for monitoring purposes.
• Maintain accurate customer account information and detailed case notes.
• Liaise with internal colleagues and external agencies on void turnaround and repairs.
• Maintain the garage waiting list and process applications.
• Prepare and request write-offs for garage accounts, ensuring policy adherence.

You need previous experience in a customer-facing role, preferably in social housing or income recovery, with a strong customer focus, excellent communication skills, negotiation ability, IT skills, attention to detail, and a good work ethic.

You must be fluent in English, as required by Part 7 of the Immigration Act, for effective customer interaction.

Your next package

See our Rewards and Benefits for details. We offer a diverse, creative, and supportive environment that encourages personal development and work-life balance.

Join us at an exciting time as our regeneration and transformation programmes are underway. Your knowledge and influence will help shape a prosperous, revitalised Swindon, making it better with your contribution.

Application process

Read the details and click the Apply button to be redirected to the Swindon Borough Council website for the online application. Note that clicking ‘Apply’ on this site is not an application; you must register on the council’s site.

We welcome applications from diverse communities, especially disabled people and ethnic minorities. See our statement of commitment to equality & inclusion.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Do not provide bank or payment details when applying. Applications should be submitted via the 'Apply now' button.

Created on 02/06/2025 by TN United Kingdom