Gaming Field Service Technician — Install, Repair & Travel

Light & Wonder; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance bonus

25 days' holiday plus bank holidays

1 day paid leave to work on charitable

1 day paid for personal celebration e.

Half Day for Health

Up to 8% employer pension

Rewards program (cycle to work, etc.)

Remote GP access & wellbeing platform

Private Medical Insurance

Tastecard, travel insurance & dental

Employee Assistance Programme (EAP)

Descripción de la vacante

Light & Wonder is seeking a Field Service Technician to install, service and repair gaming terminals for customers across Greater London. You’ll diagnose faults, carry out repairs and ensure our equipment performs at the highest standards.

You’ll travel to venues, schedule visits, and build strong relationships with customers while delivering proactive, high-quality service. Training and progression opportunities are provided in a dynamic, field-based role.

Formación

• A genuine interest in technology and troubleshooting.
• Strong customer service skills and confidence communicating with a wide range of people.
• The ability to work independently and manage your own workload.
• Good organisation and time management skills.
• A proactive approach to problem-solving and delivering excellent service.
• A full UK driving licence.
• Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role would be advantageous, but isn't essential.

Responsabilidades

• Install, service, and repair gaming and betting terminals across customer sites.
• Complete new venue installations to the highest standards.
• Carry out preventative maintenance and respond quickly to service requests.
• Diagnose and resolve technical issues, ensuring minimal disruption for customers.
• Coordinate equipment removals and upgrades when required.
• Build strong relationships with customers, providing clear updates and operational guidance.
• Accurately record service visits, maintenance activities, and customer feedback.
• Travel across your designated region, managing your daily schedule effectively.

Conocimientos

Customer service skills

Problem solving

Independent work

Time management

Full UK driving licence

Willingness to travel

Descripción del empleo

Light & Wonder is seeking a Field Service Technician to install, service and repair gaming terminals for customers across Greater London. You’ll diagnose faults, carry out repairs and ensure our equipment performs at the highest standards.

You’ll travel to venues, schedule visits, and build strong relationships with customers while delivering proactive, high-quality service. Training and progression opportunities are provided in a dynamic, field-based role.