Furniture Technician

Castelan Group; Falkirk; Remote; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for Furniture Technicians in a forward-thinking company. This role involves providing professional furniture repair services directly in customers' homes and commercial properties. Technicians will be equipped with all necessary tools and training to ensure high-quality service. The ideal candidate will possess strong communication skills and a keen attention to detail while maintaining a professional appearance. This position offers a chance to make a real impact by enhancing customer satisfaction and contributing to the company's reputation for excellence. If you are passionate about furniture repair and customer service, this role is perfect for you!

Benefits

Company van

Uniform provided

Training provided

Flexible working hours

Qualifications

• Must be 18+ with a valid driving licence and good health.
• Experience with furniture repair is desirable but not mandatory.

Responsibilities

• Inspect and repair furniture in customers' homes and commercial properties.
• Record and report repair information to head office.

Skills

Attention to Detail

Oral & Written Communication

Task Management

Systematic Thinking

Customer Interaction

Education

Valid driving licence

General health and mobility

Tools

Repair tools

Company vehicle

Job description

An exciting opportunity has arisen for Furniture Technicians within Castelan. Our technicians work based from home throughout the UK and are supplied with their own vans, uniforms, and all tools and training required to fulfil the role.

ROLE PURPOSE

To provide our customers with a prompt, courteous, and professional furniture repair service in close liaison with our internal support team; to promote and protect the good name of the Company.

PRIMARY RESPONSIBILITIES

1. Visit customers in their homes or other specified places to inspect upholstery, leather furniture, cabinets, work surfaces, and beds to determine the cause of the problem and recommend/undertake corrective action.
2. Visit client’s commercial properties/warehouses to inspect upholstery, leather furniture, cabinets, and beds to determine the cause of the problem and recommend corrective action.
3. Record all information required on relevant company documentation and return these to head office by specified deadlines.
4. Carry out authorised repairs to upholstery, leather furniture, cabinets, and beds within agreed time limits and standards.
5. Aim to achieve a first visit fix rate and replacement ratio as required for your band in line with the companies pay progression criteria.
6. Achieve the targets set for the sale of all care kits (when applicable).
7. Provide feedback on any ideas, innovations, or information which will add value to the company.
8. Maintain a professional appearance and attitude and ensure that repair sundries are stocked to the agreed levels.
9. Ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement.
10. Any other reasonable tasks as requested by your Line Manager/s and/or Group Director.

EXPERIENCE AND TECHNICAL SKILLS REQUIRED

Essential:

1. 18 years of age or over with a valid driving licence containing no more than 6 penalty points.
2. A good standard of general health and mobility.

Desirable:

1. Some repair experience of leather, hard furniture, and polishing.
2. Experience repairing a range of products/models from different manufacturers.
3. Previous face-to-face interaction with customers/clients.

CORE COMPETENCIES

Technical Competencies:

• Attention to Detail
• Compliance
• Knowledge of Systems & Procedures
• Oral & Written Communication
• Strong English language skills
• Systematic Thinking
• Task Management

Behavioural Competencies:

• Generate Enthusiasm & Energy
• Leads by Example
• Takes Personal Responsibility
• Seeks to Add Greater Value
• Strengthens Relationships Internally & Externally
• Take Initiative

How to Apply

To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business on Tuesday, 08 April 2025.

You can apply through our Careers page. Applications via Indeed will not be monitored.

Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences.

Due to the location of the role, you must be able to travel. Unfortunately, we cannot accommodate sponsorship for visas at this time.