Funeral Care Logistics Lead (Team & Scheduling)

Co-op; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30% off Co-op branded products

10% off other brands in our foodstores

Discounts on other Co-op products and 

23 days holidays (pro rata)

Pension with up to 10% employer

Employee Assistance Programme

Virtual GP and free eye tests

Career development opportunities

Friendly, supportive team

Wagestream access

Job summary

Care Logistics Lead (12 month secondment) at Co-op in Earlsfield, London, oversees a team of ceremonial crew to deliver funerals with professionalism. You will coordinate this diverse team, ensuring on-time placement and adherence to health and safety standards.

You will analyse performance data, coordinate with clergy, crematoria and care providers, and act with empathy and discretion. The role requires a full UK driving license and physical ability for lifting and handling loads.

Qualifications

• A strong team focus and the ability to work at pace in a rapidly changing environment.
• A real passion for customer experience and ensuring each client's experience is positive.
• Sensitivity to act with discretion and empathy.
• Ability to act promptly but in a measured and considered way.
• Full UK manual driving license.
• Physical ability to carry out lifting and manual handling of heavy loads.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew – a team of primarily part time colleagues who drive, carry the coffin and support on the day of funerals.
• Deputise for the care logistics manager.
• Plan clothing collection, movement of personal belongings and transportation of the deceased for viewings as required.
• Gather and analyse insight to drive continuous improvements in funeral delivery and team performance.
• Maintain understanding of local environment and stakeholders and adapt processes accordingly.

Skills

Team focus

Customer experience

Discretion

Promptness

UK driving license

Manual handling

Job description

Care Logistics Lead (12 month secondment) at Co-op in Earlsfield, London, oversees a team of ceremonial crew to deliver funerals with professionalism. You will coordinate this diverse team, ensuring on-time placement and adherence to health and safety standards.

You will analyse performance data, coordinate with clergy, crematoria and care providers, and act with empathy and discretion. The role requires a full UK driving license and physical ability for lifting and handling loads.