Fundraising & Supporter Care Co-ordinator

Confidential; West Midlands; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Growing fundraising team

Flexible working

Generous annual leave

Up to 5% pension contributions

Group life cover

Healthcare benefits

Professional development

Impactful work

Job summary

Confidential in the United Kingdom is seeking a Fundraising & Supporter Care Coordinator to provide administrative, operational and supporter care support across a range of fundraising activities. This hybrid role requires a presence in Rugby at least two days a week and offers a chance to shape and grow the fundraising function.

You will process donations and sponsorship income, act as a main contact for community fundraisers, assist with events, and provide lottery administration support.

Qualifications

• Experience in an administrative, fundraising, supporter care or customer-facing role.
• Experience maintaining databases and records accurately.
• Experience producing written communications and correspondence.
• Strong customer service and relationship management skills.
• Excellent organisational and administrative skills.

Responsibilities

• Provide day-to-day administrative support across all fundraising income streams.
• Process donations, sponsorship income and fundraising proceeds accurately and efficiently.
• Act as a key contact for community fundraisers and supporters and groups.
• Support the planning, coordination and administration of fundraising events.
• Provide administrative support for lottery activities.

Skills

Administrative skills

Customer service

Relationship management

Communication

Tools

CRM software

Job description

We are looking for a Fundraising & Supporter Care Coordinator to join a wonderful UK charity to provide administrative, operational and supporter care support across a range of fundraising activities.

Hybrid working with minimum 2 days a week in Rugby.

This is a small passionate charity who offer fully supported breaks for children and adults with disabilities or complex needs, creating safe, inclusive experiences grounded in compassion and community. You would be joining a dynamic team with big ambitions for growth.

Benefits include:

• - The chance to shape and build a growing fundraising function in a values-driven organisation.
• - Flexible working arrangements and generous annual leave.
• - Up to 5% employer pension contributions, based on employee contributions.
• - Group life cover and healthcare benefits.
• - Opportunities for spiritual and professional development.
• - The chance to make a lasting impact on the lives of children and adults with additional needs.

The role

Provide day-to-day administrative support across all fundraising income streams.

Process donations, sponsorship income and fundraising proceeds accurately and efficiently.

Act as a key contact for community fundraisers and supporters and groups.

Support the planning, coordination and administration of fundraising events.

Provide administrative support for lottery activities.

The candidate

Experience in an administrative, fundraising, supporter care or customer-facing role.

Experience maintaining databases and records accurately.

Experience producing written communications and correspondence.

Strong customer service and relationship management skills.

Excellent organisational and administrative skills.