Fundraising Officer

Friends of ANCHOR; Aberdeen City; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Team social budget

Wellbeing programme

Training and professional development

Job summary

Friends of ANCHOR is seeking a Fundraising Officer to join our Aberdeen team. You will support individual fundraisers, coordinate events and manage donor relationships to drive income for patients and families in the North-east of Scotland.

With 3–4 years’ experience in relevant roles, you’ll be the first point of contact for supporters, delivering materials, social media promotion, and ongoing engagement while maintaining accurate records in a busy office environment.

Qualifications

• 3-4 years’ experience in customer service, fundraising, events, administration or stakeholder engagement.
• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and written/verbal communication.
• Proficiency in Microsoft Outlook, Excel and Word; social media confidence.
• Full UK driving licence with access to a charity pool car when required.

Responsibilities

• Provide proactive, supporter-focused coordination across individual giving.
• Deliver end-to-end support for individual fundraisers including onboarding and engagement.
• Ensure timely acknowledgement of fundraising efforts to support retention.
• Support fundraising campaigns, including the 30th anniversary year in 2027.
• Lead end-to-end delivery of events and campaigns, manage sign-ups and on-the-day operations.
• Data entry, cleansing and reporting to support fundraising performance.
• Maintain CRM data, GDPR compliance, and SharePoint records; assist donations processing.

Skills

Customer service

Fundraising

Events

Administration

Stakeholder engagement

Organisational skills

Attention to detail

Written and verbal communication

Outlook

Excel

Word

Social media

Driving licence

Tools

Raiser’s Edge

Donorfy

Salesforce

SharePoint

Job description

Fundraising Officer

• Reports to Head of Fundraising and Communications
• Aberdeen City Centre (office-based)
• Full time (37.5 hours) Probationary period applies
• Salary provided separately

Background

This is a varied and rewarding role at the heart of Friends of ANCHOR's fundraising programme. Supporting individual fundraisers, coordinating events and managing supporter relationships, you’ll play a key role in helping us raise funds that make a direct difference to patients and families across the North-east of Scotland.

We’re looking for a capable, personable and highly organised individual with a minimum of three to four years’ experience in a relevant role. You will be dependable and bring enthusiasm, energy and pace to match our small, high-performing team. As a first point of contact for many of our supporters - by phone, email and in person - you will be professional, warm, and able to put people at ease quickly. You will also be a diligent record-keeper, comfortable managing multiple priorities, and confident working in a busy, fast-paced environment.

Essential skills and experience

• 3-4 years’ experience in customer service, fundraising, events, administration or stakeholder engagement
• Strong organisational skills and ability to manage competing priorities
• Excellent attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook, Excel and Word
• Basic digital/content skills and confidence using social media professionally
• Full UK driving licence (access to a charity pool car is provided when required)

Desirable skills and experience

• Experience using databases or CRM systems such as Raiser’s Edge, Donorfy or Salesforce
• Experience in a charity or fundraising environment

Key attributes

• Proactive and solutions-focused
• Highly organised and reliable
• Accuracy and detail-oriented
• Comfortable working at pace
• Collaborative team player
• Confident working independently when required

Key responsibilities of the role

Fundraising support

Provide proactive, supporter-focused coordination across individual giving:

• Act as a responsive and professional first point of contact for supporter enquiries
• Deliver end-to-end support for individual fundraisers, including onboarding, providing materials, social media promotion, and ongoing engagement
• Ensure timely and personalised acknowledgement of fundraising efforts to support retention
• Support the delivery of fundraising campaigns and appeals including the charity’s milestone 30th anniversary year in 2027

Event coordination

Play a hands-on role in the charity’s events and campaigns throughout the year. You’ll take ownership of selected events and support wider programme delivery too:

• Take lead responsibility for end-to-end delivery of the charity’s challenge events including Kiltwalk, Beast Race, Edinburgh Marathon Festival, Ride the North and an annual Skydive. Manage recruitment and sign-ups, fundraising support and on-the-day operations.
• Support delivery of key events, including Brave and Courage on the Catwalk (P&J Live), Golf Event (Peterculter Golf Club and The Chester Hotel), Breakfast of Champions, our festive campaign, and our 30th anniversary programme
• Provide on-the-day support for events, including occasional evening and weekend work
• Support post-event follow-up, including income reconciliation and supporter stewardship

Data, administration and finance

Data is central to this role, and accuracy is critical. You will:

• Maintain and update the CRM system as it pertains to your stakeholders, ensuring accuracy, consistency and GDPR compliance
• Carry out data entry, cleansing and reporting to support fundraising performance and insight

Process donations and support basic financial administration

• Maintain organised records and documentation within SharePoint to support audit and reporting requirement

Success in this role

The successful candidate will:

• Deliver an excellent experience for supporters and fundraisers
• Coordinate challenge events efficiently and professionally
• Maintain accurate supporter data and records
• Contribute to income growth and supporter retention
• Represent Friends of ANCHOR positively at all times

What we can offer you

We are a small, ambitious team that takes pride in delivering high-quality work and making a genuine difference.

You will work alongside supportive and dedicated colleagues, where your contribution will directly impact patients and families across the North-east of Scotland.

We offer:

• A supportive, mission-driven working environment within our fundraising office on Queens Road in Aberdeen
• Opportunities to develop your skills across fundraising, events and supporter engagement
• A team social budget and a funded wellbeing programme delivered during working hours
• Support and funding for training and professional development

Occasional out-of-hours work is required, typically around major events or campaign activity including challenge events managed by this post-holder. This is managed through time off in lieu, agreed with your manager.