Fundraising Coordinator

Cyrenians; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cyrenians in Edinburgh is seeking a Fundraising Coordinator to manage supporter care, grow our community fundraising, and ensure every donation is acknowledged promptly.

You will be the friendly first contact for supporters, handle enquiries warmly, maintain accurate records, and help plan events, challenges, and talks. The role offers a supportive team environment with development opportunities within Cyrenians.

Qualifications

• Experience in a busy fundraising environment.
• Experience with a supporter database is an advantage.
• Excellent customer service and communication skills (written, phone and in person).

Responsibilities

• Be the first point of contact for supporters and acknowledge gifts promptly.
• Manage donor communications and help deliver events and community talks.
• Maintain supporter records, Gift Aid declarations, and reporting.

Skills

Customer service

Communication

Organisation

IT literacy

Donor database

Job description

Are you well organised, great with people, and ready to put both behind a cause that changes lives?If so this role could be for you!

About the service

Our Fundraising Team raises the voluntary income that allows Cyrenians to prevent homelessness and support people towards more stable futures. That income comes from individual donors, community groups, schools and businesses across Scotland, many who have stood with us for years.The team is small, busy and collaborative, and works closely with colleagues in the marketing & communications team, and across our services. Every relationship we look after well helps to support the mission of Cyrenians, to tackle the causes and consequences of homelessness.

About the role

The Fundraising Coordinator is the first person many of our supporters meet. You will hold the day to day tasks of supporter care and help grow our community fundraising, so that everyone who gives to Cyrenians feels thanked, informed and glad they did.Be the first point of contact for supporters, making sure enquiries are answered warmly and every gift is processed, recorded and acknowledged promptly.Look after an existing portfolio of fundraisers and help deliver a calendar of events, sponsored challenges and community talks.Keep our supporter records accurate and compliant, including Gift Aid declarations and consent, and support the team with reporting.

About you

We are looking for someone personable and highly organised, who takes care over the detail and enjoys being the friendly voice of an organisation.Excellent customer service and communication skills, in writing, on the phone and face to face.Well organised, confident with IT and databases, and able to manage a varied workload to deadlines.Experience of working in a busy fundraising environment, with experience working with a supporter database an advantage.

How we’ll support you

You will join a supportive and motivated fundraising team, reporting to the Senior Fundraising Manager, with regular support and supervision and a clear work plan to shape your first year.You’ll also have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About Cyrenians

At Cyrenians we tackle the causes and consequences of homelessness by taking a values-led and relationships-based approach to delivering our services. You can find out more about our values and our impact online.