Fundraising Manager

YMCA England & Wales; Greater London; Hybrid; GBP 40,000 - 49,000; Full time

Job summary

YMCA England & Wales is seeking a Fundraising Manager (Database & Insight) to lead the database team and shape our CRM strategy. You will develop reporting in Power BI to support fundraising decisions and manage CRM suppliers as the senior contact for queries.

The London-based role is hybrid ( Tuesdays in the office) and reports to the Assistant Head of Fundraising (DISE). Strong data, GDPR/Gift Aid knowledge desired, with experience in a charity context preferred.

Qualifications

• Proven experience managing and developing CRM systems.
• Experience building Power BI reports/dashboards.
• Experience with Raiser's Edge NXT, GDPR and Gift Aid compliance desirable.

Responsibilities

• Lead and develop the Database Team.
• Direct CRM strategy from scoping to training.
• Build automated Power BI reporting that gives colleagues insight to make better decisions.
• Manage suppliers and act as the senior point of contact for CRM queries.

Skills

CRM management

Data reporting

Team leadership

Stakeholder communication

Tools

Power BI

Raiser's Edge NXT

Job description

Job Title

Fundraising Manager (Database & Insight)

Location

London/Hybrid - Tuesdays in the office

Salary

£44,100.00 per annum

Weekly Hours

35

Reference

YMC1246307

About Us

YMCA is the oldest and largest youth charity in the world, founded in England in 1844. Today it's a global movement supporting more than 58 million people across 119 countries. In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities. YMCA England & Wales acts as the national council — supporting local YMCAs, developing national programmes, and championing young people's voices with government.

We are launching our most ambitious fundraising goal yet: 10,000 new homes for young people by 2030. Working with local YMCAs, we will build accommodation across the country, helping young people move towards independence. This role sits at the heart of that ambition.

About the Opportunity

This is a new role and a rare chance to build something from the ground up. As Fundraising Manager (Database & Insight), you will lead on database & insight area within the Data, Insight and Supporter Experience team, shaping the systems and data that power fundraising across YMCA England & Wales. You will decide how it is built.

• Lead and develop the Database Team
• Set the direction for our CRM, turning fundraisers' needs into practical solutions and leading each change from scoping to training
• Build automated Power BI reporting that gives colleagues the insight to make better decisions
• Manage suppliers and act as the senior point of contact for CRM queries

The role is full-time (35 hours a week), London-based with hybrid working (Office on Tuesdays and ad hoc other days), and reports to the Assistant Head of Fundraising (DISE).

About You

You have proven experience of managing and developing CRM systems, ideally in a charity, and of leading a technical or data-focused team. You can build reports and dashboards in Power BI or similar tools, and you turn business needs into technical solutions. You explain complex ideas clearly to non-technical colleagues, manage competing priorities, and care about accuracy. You are proactive, collaborative and always looking to improve. Experience of Raiser's Edge NXT, GDPR and Gift Aid compliance, and delivering training is desirable but not essential.

This is your opportunity to help a national charity understand its supporters.

Recruitment & Compliance

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

TPBN1_UKTJ