Fundraising CRM Data Lead — Hybrid Role

Acorns Children's Hospice; Birmingham; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Hybrid role – Birmingham 1-2 days per‑

Employee discounts from leadingUK ret

Health cash plan

Gym membership and equipment discount

Bike2Work scheme

Wellbeing, legal and financial support

Career development through Acorns Acad

Group pension or NHS pension

Annual leave increases with length of 

Job summary

Acorns Children's Hospice is seeking a CRM Data Project Lead to own data and CRM deliverables, collaborating with Fundraising, Data & Insight, and Digital teams to improve CRM processes, data quality, and supporter journeys. You’ll coordinate improvements, manage integrations, and deliver training to embed sustainable changes beyond the 12-month contract.

You will work across Fundraising and external suppliers, shaping segmentation and reporting to support targeted communications and donor

Qualifications

• Experience with CRM data configuration, cleansing and imports/exports.
• Strong data quality investigation and process-improvement skills.
• Ability to plan, deliver milestones and manage dependencies.

Responsibilities

• Own data and CRM deliverables with CRM Project Manager.
• Coordinate improvements, resolve integration issues and develop training.
• Translate business needs into practical CRM/data improvements across teams.
• Build reporting and dashboards with Data & Insight and external suppliers.

Skills

CRM systems

Data quality

Advanced Excel

Stakeholder management

Project coordination

Data reporting

Tools

Raiser’s Edge

Salesforce

Donorfy

Donorflex

Job description

Acorns Children's Hospice is seeking a CRM Data Project Lead to own data and CRM deliverables, collaborating with Fundraising, Data & Insight, and Digital teams to improve CRM processes, data quality, and supporter journeys. You’ll coordinate improvements, manage integrations, and deliver training to embed sustainable changes beyond the 12-month contract.

You will work across Fundraising and external suppliers, shaping segmentation and reporting to support targeted communications and donor