Donor Experience Operations Lead

Hospice IGN; United Kingdom; À distance; GBP 42 000 - 62 000; Plein temps

Résumé du poste

Acorns Children's Hospice in the West Midlands is seeking a Donor Experience Operations Manager to translate strategy into operational delivery, ensuring supporters feel valued and connected to the impact of their generosity.

You will lead the Donor Experience team, oversee income processing and stewardship activities, and collaborate across fundraising, finance and care to deliver an exceptional donor journey.

Qualifications

• Experience leading donor experience or fundraising operations.
• Proven ability to translate strategy into operational delivery.
• Strong stakeholder engagement across fundraising, finance and care.

Responsabilités

• Lead, develop and support three Donor Experience Officers to deliver high-quality service.
• Oversee supporter care operations and manage complex enquiries and issues.
• Oversee donation processing, banking, acknowledgements and income administration.
• Improve end-to-end supporter and donation processes for efficiency and accuracy.
• Coordinate stewardship activities and supporter communications.
• Identify opportunities for process automation and operational efficiency.
• Collaborate across teams to continuously enhance supporter experiences.

Connaissances

Team leadership

Donor care

Process improvement

Stakeholder collaboration

Description du poste

Acorns Children's Hospice in the West Midlands is seeking a Donor Experience Operations Manager to translate strategy into operational delivery, ensuring supporters feel valued and connected to the impact of their generosity.

You will lead the Donor Experience team, oversee income processing and stewardship activities, and collaborate across fundraising, finance and care to deliver an exceptional donor journey.