Fundraising CRM Data Administrator

Trinity Hospice & Palliative Care Services; Bispham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

38 days annual leave (including Bank/H

Free onsite parking

Subsidised onsite canteen

Access to training and development

Employee wellbeing support

Pension scheme options

Job summary

Trinity Hospice is seeking a database administrator to join the Fundraising Team. You’ll ensure accurate processing and recording of fundraising income and supporter information in Donorflex, reconcile income, acknowledge donations promptly, and maintain meticulous donor records.

You’ll collaborate with fundraising and finance colleagues, manage Direct Debits, and contribute to income analysis while upholding data protection standards and providing excellent customer service.

Qualifications

• Experience using a CRM or customer relationship database.
• Strong administration and customer service experience.
• Experience handling financial information and processing data accurately.
• Excellent IT skills, including Microsoft Office applications.
• Ability to manage competing priorities and meet deadlines.
• Strong verbal and written communication skills.
• Understanding of data protection and confidentiality.

Responsibilities

• Accurately processing and recording fundraising income and supporter data in Donorflex.
• Maintain donor and supporter records with attention to detail.
• Administer regular giving including Direct Debits and payments.
• Support funeral and in-memory donations processes.
• Provide timely acknowledgements and high-quality customer service.
• Produce data for fundraising activity and income analysis.
• Serve as a key expert on the fundraising database and collaborate with teams.

Skills

CRM experience

Admin & customer service

Financial data handling

IT skills

Prioritisation

Communication

Data protection understanding

Tools

Microsoft Office

Job description

Trinity Hospice is seeking a database administrator to join the Fundraising Team. You’ll ensure accurate processing and recording of fundraising income and supporter information in Donorflex, reconcile income, acknowledge donations promptly, and maintain meticulous donor records.

You’ll collaborate with fundraising and finance colleagues, manage Direct Debits, and contribute to income analysis while upholding data protection standards and providing excellent customer service.