Full Time Supervisor, Carvela, Trafford

Kurt Geiger; Stretford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive base salary

Generous commission

Employee discounts

Job summary

Kurt Geiger in the United Kingdom is seeking a proactive retail team member to deliver outstanding customer service and drive sales across our premium footwear and bags range. You will manage till openings/closings, stockroom organization, and maintain store standards while representing the Kurt Geiger brand with confidence.

Join a dynamic team focused on fashion-forward customer experiences, training, promotions, and loyalty program engagement.

Qualifications

• Strong communicator and excellent customer service mindset.
• Experience in retail environments and handling till operations.
• Ability to work well in a team and meet sales targets.

Responsibilities

• Consistently deliver exceptional customer service
• Responsible for opening/closing the till and cash handling
• Welcome customers and guide them to products to ensure a positive shopping experience
• Efficient stock management including stockroom organization and pair checking
• Keep shop floor tidy, replenish stock and maintain store standards
• Support management in achieving individual and team sales targets
• Highlight Kurt Geiger loyalty programs to customers and encourage participation
• Assist in training and development in the absence of senior management
• Participate in promotional planning and activities
• Adhere to uniform standards and act as a brand ambassador
• Undertake regular training to enhance product knowledge and customer interaction
• Support management with weekly trade reports and conference calls
• Lead daily team briefs and set targets in the manager's absence

Skills

Strong communicator

Customer service

Retail experience

Team player

Target driven

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Requirements

• Strong communicator
• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team

Benefits

• Competitive basic salary
• Generous commission structure
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.