Full Time Supervisor

Noble Inns Head Office; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Work across venues

Leadership development

Ongoing training and development

Career progression to management

Job summary

Noble Inns is seeking an experienced Full-Time Supervisor to join our team and lead across one of our four venues. This hands-on leadership position requires leading service, maintaining standards and supporting staff development.

You will work closely with management to deliver exceptional guest experiences, monitor service quality and ensure accountability. This role offers development towards more senior leadership within Nob[l]e Inns.

Qualifications

• Previous supervisory or senior hospitality experience.
• Confident leading a team during busy services.
• Excellent knowledge of restaurant and hospitality operations.
• Passionate about delivering exceptional guest experiences.
• Leads by example and is willing to get stuck in.
• Strong communication and interpersonal skills.
• Keeps calm, organized and professional under pressure.

Responsibilities

• Lead and support the team throughout service.
• Ensure Noble Inns service standards are delivered.
• Maintain a strong floor presence and monitor guest experience.
• Deliver warm, attentive and knowledgeable service to guests.
• Anticipate issues before they affect guests.
• Handle feedback and complaints confidently and professionally.
• Monitor table flow, reservations and service timings.
• Ensure clear communication between FOH, kitchen, bar and management.
• Support the team during busy periods and keep service calm.
• Lead by example in all aspects of guest service.

Skills

Supervisory experience

Hospitality operations

Customer service

Leadership

Tools

POS systems

Job description

ABOUT NOBLE INNS

Noble Inns is a growing hospitality group built around great food, exceptional service and, most importantly, great people. Across our four venues, we create welcoming, memorable experiences for our guests while maintaining high standards of service, teamwork and professionalism.

We are looking for an experienced, motivated and confident Full-Time Supervisor to join our team, with the opportunity to work across one of our four venues.

This is an exciting opportunity for someone who is ready to take the next step in their hospitality career and develop their leadership skills within a growing restaurant group.

THE ROLE:

As a Supervisor at Noble Inns, you will play a key role in leading the team and ensuring every service operates to the standards we expect.

You will work closely with the management team to deliver excellent guest experiences, maintain service standards and support the development of the team.

You will be expected tolead by example, take ownership and remain visible and engaged throughout service.

This is a hands-on leadership position. You will be actively involved in service while also ensuring the wider team has the direction, support and accountability they need to succeed.

YOUR RESPONSIBILITIES SERVICE& GUEST EXPERIENCE:

• Lead and support the team throughout service.
• Ensure Noble Inns service standards are consistently delivered.
• Maintain a strong presence on the floor and actively monitor the guest experience.
• Ensure guests receive warm, attentive and knowledgeable service.
• Anticipate issues before they affect the guest experience.
• Deal confidently and professionally with guest feedback and complaints.
• Monitor table flow, reservations and service timings.
• Ensure effective communication between front of house, kitchen, bar and management.
• Support the team during busy periods and ensure service remains calm and organised.
• Lead by example in all aspects of guest service.

TEAM LEADERSHIP:

• Brief the team before service and communicate key information clearly.
• Allocate sections and responsibilities effectively.
• Monitor team performance throughout the shift.
• Coach team members during service and provide constructive feedback.
• Support new starters through their training and induction.
• Identify team members' strengths and areas for development.
• Maintain high standards of presentation, punctuality and professionalism.
• Build a positive and respectful team culture.
• Encourage teamwork and accountability.
• Lead confidently while remaining approachable and supportive.

OPERATIONAL RESPONSIBILITIES:

• Ensure the venue is correctly prepared before service.
• Complete and maintain opening and closing procedures.
• Ensure all service areas are clean, organised and fully stocked.
• Monitor stock and communicate shortages or operational issues to management.
• Follow Noble Inns SOPs and operational procedures.
• Ensure health & safety, food safety and compliance standards are maintained.
• Support cashing-up and end-of-day procedures where required.
• Monitor wastage and operational standards.
• Ensure the venue is left secure, clean and ready for the next service.
• Escalate operational issues to the appropriate member of management.

LEADERSHIP & MANAGEMENT SUPPORT:

• Support the Assistant Manager and General Manager in the day-to-day running of the venue.
• Take responsibility for the venue when senior management are not present.
• Make confident decisions during service within your level of responsibility.
• Communicate important service information and issues to management.
• Support the implementation of company initiatives and new procedures.
• Assist with training and development across the team.
• Contribute to achieving venue targets and operational goals.
• Take ownership of delegated projects and responsibilities.

WHAT WE ARE LOOKING FOR:

We are looking for someone who:

• Has previous supervisory or senior hospitality experience.
• Is confident leading a team during busy services.
• Has excellent knowledge of restaurant and hospitality operations.
• Is passionate about delivering exceptional guest experiences.
• Leads by example and is willing to get stuck in.
• Has strong communication and interpersonal skills.
• Can remain calm, organised and professional under pressure.
• Has excellent attention to detail.
• Is confident making decisions and taking responsibility.
• Can motivate and develop team members.
• Is comfortable giving constructive feedback and holding people accountable.
• Has a strong work ethic and positive attitude.
• Is reliable, punctual and professional.
• Is commercially aware and understands the importance of service, labour, sales and operational standards.
• Is willing to continue learning and developing their leadership skills.

Most importantly, we are looking for someone who wants to lead.

You don't need to know everything. We are looking for someone who is willing to learn, takes feedback seriously, supports their team and wants to progress.

WHAT WE OFFER:

Joining Noble Inns means becoming part of a team where your development and progression matter.

You will have the opportunity to:

• Work withinone of our four Noble Inns venues.
• Develop your leadership skills across different service environments.
• Receive ongoing training and development.
• Work closely with experienced General Managers and senior leaders.
• Take part in regular development and performance conversations.
• Build a clear progression pathway within Noble Inns.
• Develop your knowledge of restaurant operations and business performance.
• Gain experience in team leadership, training, recruitment and operational management.
• Be part of a supportive and ambitious team.
• Progress towardsAssistant Manager and General Managerpositions.