Hospitality Supervisor – Lead, Learn, Elevate

Noble Inns Head Office; Greater London; Presencial; GBP 26.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Four Noble Inns venues

Leadership development

Ongoing training

Clear progression path

Resumo da vaga

Noble Inns in Greater London is seeking an experienced Full-Time Supervisor to lead one of our four venues. You will actively manage service, uphold standards, and support the team to deliver outstanding guest experiences.

Join a growing restaurant group where you can develop leadership skills, contribute to daily operations, and progress toward higher management roles. You’ll lead by example, stay visible during service, and help shape a positive team culture across the venue.

Qualificações

• Has previous supervisory or senior hospitality experience.
• Is confident leading a team during busy services.
• Has excellent knowledge of restaurant and hospitality operations.
• Is passionate about delivering exceptional guest experiences.
• Leads by example and is willing to get stuck in.
• Has strong communication and interpersonal skills.
• Can remain calm, organised and professional under pressure.
• Has excellent attention to detail.
• Is confident making decisions and taking responsibility.
• Can motivate and develop team members.
• Is comfortable giving constructive feedback and holding people accountable.
• Has a strong work ethic and positive attitude.
• Is reliable, punctual and professional.
• Is commercially aware and understands service, labour, sales and operational standards.
• Is willing to continue learning and developing their leadership skills.

Responsabilidades

• Lead and support the team throughout service.
• Ensure Noble Inns service standards are consistently delivered.
• Maintain a strong presence on the floor and actively monitor the guest experience.
• Ensure guests receive warm, attentive and knowledgeable service.
• Anticipate issues before they affect the guest experience.
• Deal confidently and professionally with guest feedback and complaints.
• Monitor table flow, reservations and service timings.
• Ensure effective communication between front of house, kitchen, bar and management.
• Support the team during busy periods and ensure service remains calm and organised.
• Lead by example in all aspects of guest service.
• Brief the team before service and communicate key information clearly.
• Allocate sections and responsibilities effectively.
• Monitor team performance throughout the shift.
• Coach team members during service and provide constructive feedback.
• Support new starters through their training and induction.
• Identify team members' strengths and areas for development.
• Maintain high standards of presentation, punctuality and professionalism.
• Build a positive and respectful team culture.
• Encourage teamwork and accountability.
• Lead confidently while remaining approachable and supportive.
• Finish with ensuring venue is prepared, open/close procedures, stock checks and SOP adherence.

Conhecimentos

Supervisory experience

Hospitality operations

Guest service

Leadership

Communication

Calm under pressure

Attention to detail

Decision making

Team development

Reliability

Descrição da vaga

Noble Inns in Greater London is seeking an experienced Full-Time Supervisor to lead one of our four venues. You will actively manage service, uphold standards, and support the team to deliver outstanding guest experiences.

Join a growing restaurant group where you can develop leadership skills, contribute to daily operations, and progress toward higher management roles. You’ll lead by example, stay visible during service, and help shape a positive team culture across the venue.