Full Time Receptionist

InterContinental Hotels Group; Oxford; On-site; GBP 27,000; Full time

Job summary

A leading hotel chain seeks a dedicated Receptionist for voco Oxford Thames. This full-time position offers a competitive salary and opportunities for career development. Join a team focused on guest satisfaction and environmental consciousness in a stunning historical setting. Enjoy numerous benefits, including training and employee discounts.

Benefits

Global opportunities within IHG Hotels & Resorts

Extensive training and career progression

Wagestream financial wellbeing app

Meals provided whilst on duty

28 days holiday, increasing to 33 days

Company sick pay and life insurance

Generous employee discounts at hotels and restaurants

Discounts from over 15,000 stores

Refer a Friend programme

Qualifications

• Previous experience in Receptionist, Guest Relations, or Concierge positions.
• Experience with handling guest queries and complaints.
• Willingness to learn and work as part of a hotel team.

Responsibilities

• Check guests in and assist with luggage.
• Deliver superior guest experience by answering queries.
• Demonstrate expertise in hospitality with flair.

Skills

Guest focus

Service orientation

Communication

Problem-solving

Tools

Opera PMS

Job description

A fantastic opportunity for a Receptionistto join our team in voco Oxford Thames on a Full-Time contract!

You will earn £12.60 per hour – equal to £26,208.00 salary

Staff Accommodation in Oxford available!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.

With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.

voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.

Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace..

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.