Full time Guest Service Assistant

The Reach; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the vibrant team at a new Holiday Inn Express in Liverpool as a Guest Service Assistant. You will provide exceptional customer service, support hotel operations, and contribute to an engaging guest experience in a respected hotel environment. Opportunities for training and career growth abound.

Benefits

Employee discounts on hotel stays

24/7 access to online GP

Extensive training and development programs

Employee recognition programs

Uniform and meals on duty

Qualifications

• Proven track record in a similar role.
• Ability to work in a fast-moving environment.
• Smart, professional appearance.

Responsibilities

• Deliver excellent customer service.
• Assist in all areas of hotel operation.
• Engage positively with guests.

Skills

Customer Service

Communication

Organization

Positive Attitude

Job description

Lighthouse Hotel Management is recruiting for the exciting role of Full Time Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant will deliver excellent customer service, possess strong administration and computer skills, have a good telephone manner, a positive and confident ‘can do' attitude, and be willing to learn. You will be a team player, assisting in all areas of hotel operation. This role offers an excellent opportunity to join a team and be part of an iconic-branded hotel in a busy, competitive marketplace.

What Are We Looking For?

We're seeking an individual who:

• Has a great personality, is genuine, approachable, and attentive
• Has a proven track record in a similar role
• Possesses good organisation, communication, and planning skills gained through previous experience

Experience Required

• Ability to work in a dynamic and fast-moving environment
• High energy and a fearless, do-it-yourself attitude
• Desire to learn and develop
• Strong communicator who loves engaging with guests
• Brings a positive attitude and aims to leave everyone around with a smile
• Smart, professional appearance
• A good sense of humour
• Availability to work shifts from Monday to Sunday

Nice to Have

• Hotel kitchen experience
• Knowledge of hotel systems (desirable but not essential)
• Ability to work under pressure independently

Where Will You Be Working?

The Holiday Inn Express Liverpool Central, a new hotel opening under the IHG Holiday Inn Brand, managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.

What's In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management
• Enhanced benefits including 24/7 access to an online GP
• Extensive training and development programs
• Employee, Friend & Family discounts on hotel stays and dining
• Vibrant, inclusive work environment with a diverse team
• Employee recognition programs
• Uniform and meals on duty provided
• Death in service benefit for contracted employees

Join our team and be part of an extraordinary journey, shaping memories and creating lasting experiences. Apply now to be a key player in our hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.