Casual Guest Service Assistant

The Reach; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Reach seeks a Casual Guest Service Assistant for the newly opened Holiday Inn Express Liverpool Central. The role involves delivering exceptional customer service in a vibrant work environment with opportunities for personal and professional growth. Ideal candidates should possess a friendly demeanor and the ability to thrive in a fast-paced setting.

Benefits

Competitive salary

Career growth opportunities

24/7 access to an online GP

Employee discounts on hotel stays

Extensive training and development programs

Employee recognition programs

Uniform & meals on duty provided

Death in service benefit for contracted employees

Qualifications

• Proven track record in a similar role.
• Ability to work in a dynamic environment.
• Strong communicator with a positive attitude.

Responsibilities

• Deliver excellent customer service.
• Assist in all areas of hotel operation.
• Maintain a smart professional appearance.

Skills

Customer Service

Communication

Organization

Administration

Job description

Lighthouse Hotel Management are recruiting for the exciting role of CasualGuest Service Assistant at theHoliday Inn Express Liverpool Central.The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude andbe willing to learn. You will be a team player to assist in all areas of the hotel operation. This exciting role provides an excellent opportunityto join the team and be part of an iconic-branded hotel in a busy competitive market place.

What Are We Looking For?

We're looking for an individual who has;

• A great personality and be genuine, approachable and attentive
• A proven track record in a similar role
• Good organisation, communication and planning skills gained through previous experience

EXPERIENCE REQUIRED

• Ability to work in a dynamic and fast-moving environment.
• Have high energy and a fearless do-it-yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
• Smart professional appearance
• A sense of humour
• Available to work shifts Mon - Sun

NICE TO HAVE:

• Hotel kitchen experience.
• A good working knowledge of hotelsystems is desirable but not essential.
• Ability to work under pressure independently.

Where Will You Be Working?

The Holiday Inn ExpressLiverpool Central whichis a new hotel opening under the IHG Holiday InnBrand. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.