Customer Experience Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Leader to enhance customer satisfaction and operational efficiency. This role offers a unique opportunity to develop leadership skills while managing a dynamic team in a fast-paced environment. You'll be responsible for creating a welcoming atmosphere, training staff, and ensuring that every customer enjoys their shopping experience. With a strong focus on personal development and career progression, this position is ideal for those passionate about customer service and team management. Join a company that values your growth and offers numerous benefits to support your journey.

Benefits

10% discount at Sainsbury’s and Argos

Free food and drinks in stores

Generous holiday leave

Matching pension contributions

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience managing or supervising in a fast-paced setting.
• Motivated to develop and passionate about customer service.

Responsibilities

• Manage a medium to large in-store team and ensure smooth daily operations.
• Delight and inspire customers from the car park to checkout.

Skills

People Management

Customer Service

Operational Management

Team Leadership

Problem Solving

Education

Experience in Fast-Paced Environment

Tools

Digital Solutions

Job description

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Career Development and Management Role

You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, focus on developing your people skills—building a team that delivers what you need, when you need it.

This is a well-balanced management role with clear accountability. You’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have supervisory experience or are looking to step up, it’s a great opportunity to get close to your team and grow your skills.

What You’ll Be Doing

Our purpose is driven by our passion for food: together, we serve and help every customer.

As a Customer Experience Leader, your role is to delight and inspire customers from the car park to checkout. Whether they’re collecting online orders, stocking essentials, or filling up with petrol, you’ll ensure they enjoy the best experience. Reporting to the Lead Customer Experience Manager, your focus is on operational in-store management, ensuring your area runs smoothly daily.

You will manage a medium to large in-store team—assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming environment where everyone feels safe to challenge the status quo.

What Success Looks Like

You’ll know you’re developing when you:

• Support the Lead Customer Experience Manager in improving customer and retail outcomes
• Collaborate with another Customer Experience Manager, sharing ideas and ensuring smooth shift handovers
• Provide honest, early feedback to your team
• Help your team empathize with customers, taking pride in delivering better service
• Make decisions confidently and comfortably, even without knowing all the answers

About You

You probably already manage or supervise in a fast-paced setting and are confident handling daily challenges—your team depends on you!

You should share Sainsbury’s enthusiasm for technology, as we embrace digital solutions in stock management, rotas, and more.

Most importantly, you’re motivated to develop, passionate about customer service, and dedicated to bringing out the best in others. That’s what our stores are all about.

Where Next?

Our management structure is designed to support your progression. You’ll receive a tailored induction, ongoing training, and coaching to help you succeed. With development opportunities in Food, In-store Customer Experience, Clothing, or General Merchandise, and potential future roles in Store Management or leadership across Sainsbury’s family brands, we’re committed to unlocking your potential.

Added Benefits

Your salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and every payday at Argos
• Free food and drinks in stores
• Generous holiday, maternity, and paternity leave
• Matching pension contributions (4-7%)
• Sainsbury’s share scheme at discounted rates
• Wellbeing support: counseling, legal, and financial advice
• Colleague networks for support and development
• Cycle to Work scheme for bikes and equipment
• Special offers on gym memberships, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey.