Customer Experience Manager

Proximity Recruitment; England; Remote; GBP 30,000 - 45,000; Part time

Job summary

An established industry player is seeking a talented Customer Experience Manager to join their supportive marketing team. This remote role, with occasional office visits, offers a unique opportunity to enhance customer experiences in a globally recognized B2B business. You will lead the development of a cross-functional team, engage with stakeholders, and implement strategies to elevate customer satisfaction. If you have a passion for customer experience and are ready to make a significant impact, this position is perfect for you.

Qualifications

• 2+ years of experience in customer experience development.
• Strong communication and analytical skills are essential.

Responsibilities

• Develop a cross-functional Customer Experience team and promote the CX agenda.
• Identify customer needs and improve the customer journey.

Skills

Customer Experience Development

Communication Skills

Stakeholder Engagement

Analytical Skills

Tools

Customer Experience Tools

Job description

Proximity Recruitment provided pay range

This range is provided by Proximity Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Proximity Recruitment

Managing Director @ Proximity Recruitment - Digital, Marketing, Data & eCommerce Recruitment

Proximity Recruitment are searching for a talented Customer Experience Manager (up to £45,000 pro-rota to 26-30 hours a week) to join a globally recognised B2B business in Herefordshire.

The role is remote with occasional office visits, once a month. The successful candidate will join a friendly, supportive & customer focused marketing team and play a large role in the group customer experience programme.

Responsibilities include:

• Continual development of a cross functional Customer Experience team through communication, support & ownership of results supporting the delivery of an optimal Customer Experience.
• Consistently promote the CX agenda within the business & to wider Division and Group stakeholders.
• Identifying customer needs & work with internal teams to translate into experiences and enablers to provide an improved customer experience.
• Implementing measurement structures, metrics and re-validation processes.
• Engage with external consultants and agencies to constantly invigorate and promote the CX agenda.
• Continually look for ways to improve our customer experience journey, whether it be digitally, traditionally or other means.
• Supporting teams on work to map stakeholders & improving engagement with them.
• Select and maintain best-practice customer experience tools and platforms.
• Measure and own the voice of customer programme (incl. NPS and touchpoint surveys), surfacing customer pain points & celebrating positive feedback, getting deep understanding of needs and motivations across the end-to-end customer journey.
• Work closely with marketing managers to align marketing activity with customer journey and NPS insights.

With a strong last 2 years of customer experience development, this opportunity represents a chance to take this to the next level with an engaged SLT and a template on which to put your own stamp. Please don’t hesitate to apply for more details.

Seniority level

Mid-Senior level

Employment type

Part-time

Job function

Advertising, Marketing, and Customer Service

Industries

Manufacturing, Construction, and Civil Engineering