Customer Experience Team Manager

Speedy Hire Plc; Newton le Willows; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Experience Team Manager to lead a dynamic team dedicated to delivering exceptional service. This role offers the chance to inspire and develop talent while fostering a positive work environment. With a strong focus on personal integrity, communication, and organizational skills, you will play a pivotal role in enhancing customer relationships and achieving high performance. The company promotes work-life balance through flexible arrangements and offers numerous benefits, including generous holiday allowances and career progression opportunities. Join this forward-thinking organization and make a significant impact!

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program

Qualifications

• Strong leadership and coaching skills to motivate the team.
• Excellent communication and negotiation abilities.

Responsibilities

• Lead and motivate the customer experience team.
• Set clear goals and monitor team progress.

Skills

Leadership skills

Coaching skills

Communication skills

Organizational skills

Attention to detail

Negotiation skills

Interpersonal skills

Self-motivated

Flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

Speedy - Customer Experience Team Manager

Speedy is the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — everything for every job!

Are you passionate about building relationships and delivering first-class customer service? At Speedy, we prioritize our customers and are seeking dedicated individuals to join us during this exciting time. Could this be you?

Role Overview

As a Customer Experience Team Manager, your days will involve leading and motivating your team through coaching and development. You will foster an inspiring team environment with open communication, set clear goals, and monitor progress.

We are looking for individuals who have:

• High levels of personal integrity and honesty
• A positive attitude and driven behavior
• Ability to plan and organize workload under pressure to strict deadlines
• Excellent attention to detail, thoroughness, and accuracy
• Leadership and motivation skills to achieve high performance
• Strong coaching and development skills
• Self-motivated and conscientious
• Flexibility within the role
• Excellent negotiation, interpersonal, and communication skills
• Ability to develop strong relationships
• Ability to prioritize workload and adapt to change
• Proficiency in Microsoft Word, Excel, and general PC skills
• Excellent written and verbal communication skills
• Support for delivering our ESG Strategy - Decade to Deliver

What we offer:

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts and offers
• Green Commute Initiative for cycling
• PAM Employee Assistance Program for support and counselling

Work-Life Balance and Career Progression

Speedy is committed to promoting work-life balance through flexible and hybrid working arrangements, including flexible hours, shorter days, term-time hours, and job sharing. We also provide a clear career progression pathway within the group.

Additional Information

We reserve the right to close vacancies early if high application levels are received. Some roles may require DBS, Credit, or Security Clearance checks. Speedy is an equal opportunity employer, embracing diversity and fostering an inclusive environment. Proof of right to work in the UK is required for all roles.

For our ESG policies, please visit: https://www.speedyservices.com/esg/governance

All applicants will be considered without discrimination based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.