Fulfilment Manager: Lead High-Volume Ops & Teams

IVC Evidensia; West of England; Vor Ort; GBP 60.000 - 85.000; Vollzeit

Zusammenfassung

Pet Drugs Online, part of the IVC Evidensia Group, is seeking an experienced Fulfilment Manager to own our picking, packing and dispatch operations. Reporting to Head of Warehouse Operations, you will lead a team of six Team Leaders and translate demand into labour plans, balancing workflow across shifts and driving operational excellence throughout fulfilment.

This hands-on leadership role thrives in a fast-paced warehouse environment and requires developing people, improving processes and

Qualifikationen

• Proven experience leading high-volume fulfilment, warehouse or distribution operations.
• Strong people management skills with experience leading supervisors, team leaders or shift managers.
• Excellent labour planning and operational control capabilities.
• Good understanding of picking, packing and dispatch processes.
• Experience using operational data and performance metrics to drive results.
• A pragmatic, hands-on leadership style with a passion for coaching and developing teams.
• Continuous improvement mindset and the ability to implement change effectively.

Aufgaben

• Leading the day-to-day fulfilment operation across picking, packing and dispatch.
• Creating labour and shift plans that align resources with customer demand.
• Monitoring performance throughout the shift and proactively managing operational challenges.
• Ensuring carrier cut-off times are achieved and customer orders are dispatched on time.
• Coaching, developing and holding six Team Leaders accountable for performance, safety and operational standards.
• Driving improvements in productivity, quality and workflow efficiency.
• Working closely with warehouse colleagues to ensure stock availability supports fulfilment requirements.
• Using operational data and KPIs to identify issues, improve performance and support decision-making.
• Maintaining high standards of health and safety, housekeeping and operational discipline.

Kenntnisse

Team leadership

Labour planning

Performance metrics

Process improvement

Jobbeschreibung

Pet Drugs Online, part of the IVC Evidensia Group, is seeking an experienced Fulfilment Manager to own our picking, packing and dispatch operations. Reporting to Head of Warehouse Operations, you will lead a team of six Team Leaders and translate demand into labour plans, balancing workflow across shifts and driving operational excellence throughout fulfilment.

This hands-on leadership role thrives in a fast-paced warehouse environment and requires developing people, improving processes and