Fulfilment Coordinator

Rondanini UK Limited; Cheshunt; On-site; GBP 21,000 - 30,000; Full time

Job summary

Rondanini UK Limited is seeking a Fulfilment Coordinator in Cheshunt to manage orders and customer queries in a fast-paced environment.

You will handle order processing, portal management, and cross-team collaboration, ensuring accurate fulfillment and strong customer satisfaction while supporting ongoing growth of e-commerce operations.

Qualifications

• 1-3 years customer service experience is desirable.
• Experience in fulfilment or food industry environment is advantageous.
• Proficient with Microsoft Office and common business software.

Responsibilities

• Process customer orders accurately and within deadlines.
• Manage customer-specific ordering portals and processes.
• Support customer enquiries, order issues and delivery queries.
• Monitor and resolve issues between NAV, Magento and Podfather.
• Create and maintain customer accounts within NAV.
• Investigate and resolve customer service and sales administration issues.
• Collaborate with other departments to meet customer requirements.
• Provide general administrative support to the Sales team.

Skills

Customer service

Organisational skills

Prioritisation

Team player

Independent worker

Microsoft Office

Outlook

Word

Excel

Navision (Dynamics NAV)

Tools

NAV/Navision

Excel

Outlook

Word

Job description

Internal Opportunity – Fulfilment Coordinator!

We are pleased to announce an exciting opportunity to join the Salvo team as a Fulfilment Coordinator.

If you are highly organised, enjoy providing excellent customer service and thrive in a fast-paced environment, we'd love to hear from you.

Job Title:Fulfilment Coordinator
Contract Type:Full Time, Permanent
Location:Cheshunt
Reporting To:Commercial & Systems Director
Working Hours:

The role operates on a rota basis, with a requirement to work 2 Sundays in every 4-week period.

Standard Working Week

• 40 hours per week, Monday to Friday from 9:00am – 6:00pm, with a 1-hour break each day

Sunday Working Week (2 in every 4 weeks)

• 40 hours per week, Sunday to Thursday from 9:00am – 6:00pm, with a 1-hour break each day

Please note that there may be some flexibility around the start and finish times for the successful candidate, subject to business needs and mutual agreement.

The Role

As a Fulfilment Coordinator, you will be responsible for processing customer orders accurately and efficiently, managing customer enquiries, and supporting the smooth operation of our order fulfilment processes. Working closely with teams across the business, you will help deliver an excellent customer experience while supporting the continued growth of our e-commerce operations.

What You'll Be Doing

• Processing customer orders accurately and within agreed deadlines.
• Managing customer-specific ordering portals and processes.
• Supporting customer enquiries, order issues and delivery queries.
• Monitoring and resolving integration issues between NAV, Magento and Podfather.
• Creating and maintaining customer accounts within NAV.
• Investigating and resolving customer service and sales administration issues.
• Working collaboratively with other departments to ensure customer requirements are met.
• Providing general administrative support to the Sales team.
• Supporting a positive customer experience across all touchpoints.
• Undertaking any other reasonable duties as required by the business.

What We're Looking For

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and work to deadlines.
• A proactive, flexible and team-focused approach.
• Ability to work independently and as part of a team.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Experience using Microsoft Dynamics NAV (Navision) is desirable.
• Previous experience within a customer service, fulfilment or food industry environment is advantageous.

1-3 years customer service experience is desirable