Fulfillment Specialist, Europe

Pop Mart; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

POP MART is seeking an EU Fulfillment Specialist in Canary Wharf, London. You will liaise with 3PL providers to support order fulfillment and inventory circulation across retail and e-commerce channels in Europe, ensuring timely delivery and high service levels.

Responsibilities include coordinating inbound workflows from China, managing inventory data, and collaborating with Retail, Merchandising and Finance to optimize stock and replenishment cycles while improving fulfillment metrics.

Qualifications

• 3–5 years in logistics/fulfillment operations across Europe is preferred.
• Hands-on experience with fulfillment and inventory control across retail and e‑commerce channels.
• Proficient with WMS systems and data/statistics for reporting.

Responsibilities

• Fulfillment Process Execution: liaison with 3PL providers to manage daily fulfillment and on-time delivery for retail stores and end customers across Europe.
• Inventory & Warehouse Operations Management: verify inbound processes, conduct cycle counts, report disparities and ensure data accuracy.
• Cross-functional Collaboration: support product launches, stock allocations, and replenishment with Retail, Merchandising and Finance teams.
• Operational Data Reporting: compile KPIs such as fulfillment rate, dispatch times, inventory accuracy, and warehouse costs; provide data for optimization.

Skills

Logistics experience

WMS systems

Cross-functional communication

English fluency

Tools

NetSuite

SAP

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. POP MART operates over 600 physical stores and more than 2,600 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART has built a comprehensive IP commercialization ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value realization. In September 2023, POP MART opened POP LAND in Beijing Chaoyang Park — the first immersive IP-themed park in the art toy industry. The company has also expanded the global reach of its IPs through licensing, co-branding with well-known brands, and organizing art toy expos and IP-themed exhibitions in various international markets. To further enrich its IP content and narrative, POP MART is actively developing original animation projects, enhancing both the depth and reach of its creative universe.

For more information, please visit www.popmart.com and our LinkedIn Career page.

Job Overview

Location: Canary Wharf

Job type: Full-time

As an EU Fulfillment Specialist, you will serve as a core execution role in the regional fulfillment system. You will liaise with third-party logistics (3PL) providers to support order fulfillment and inventory circulation across both retail and e-commerce channels, ensuring the delivery timeliness and service experience for customers and retail stores across Europe, and providing efficiency support from the fulfillment side to drive regional business growth.

Responsibilities

• Fulfillment Process Execution: Liaise with 3PL providers to handle full-process daily fulfillment issues, track order fulfillment status, respond to fulfillment anomalies in a timely manner, ensure on-time delivery of orders for retail stores and end customers, and maintain high fulfillment accuracy and on-time delivery rate.
• Inventory & Warehouse Operations Management: Assist in following up the inbound process from China and the regional central RDC to local warehouses, take charge of inventory data verification, cycle count execution, and reporting and follow-up of inventory discrepancies to guarantee the accuracy and availability of inventory data.
• Cross-functional Collaboration: Cooperate with the Retail, Merchandising, and Finance teams to provide fulfillment-side support for new product launches, stock allocations, and replenishment cycles, align fulfillment requirements from all teams, and synchronize fulfillment progress in a timely manner.
• Operational Data Reporting: Regularly compile core operational KPIs including fulfillment rate, dispatch timelines, inventory accuracy, and warehouse costs, generate data reports to submit to supervisors, and provide data support for operational optimization.
• Compliance & Project Support: Assist in implementing POP MART policies, health & safety regulations, and local operational standards, and participate in fulfillment-side support for projects such as warehouse layout optimization, system upgrades (ERP/WMS), new store openings, and seasonal peak campaigns.

Requirements

• 3-5 years of relevant working experience in logistics/fulfillment operations, with prior experience in multi-site logistics operations across Europe being a plus.
• Hands-on experience in fulfillment and inventory control across both retail and e-commerce channels, with 3PL liaison experience being preferred.
• Proficient in using WMS systems, with basic capabilities in data statistics and report generation, able to identify operational issues through data analysis.
• Possess cross-functional communication skills, capable of collaborating efficiently with teams including Merchandising, Finance, and Retail Operations.
• Familiar with local logistics operational rules and compliance requirements in Europe, with basic problem-solving skills to respond to fulfillment anomalies rapidly.
• Available for short-distance business trips to local warehouses as required by work.
• Fluent in English as a working language.

Preferred Qualifications

• Prior working experience with systems like NetSuite or SAP is preferred.
• Mandarin language skills to support communication with Chinese suppliers and partners are a plus.
• Prior participation experience in projects such as ERP/WMS implementation or warehouse transition is preferred.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable local law.