HR & Talent Coordinator

POP MART; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

POP MART is seeking an HR & Talent Coordinator to join our Canary Wharf, London team. The role provides operational support across HR and Talent Acquisition, ensuring efficient recruitment processes, accurate employee records, and a positive employee experience.

You will partner with the HR team to deliver key people processes across the business. You will coordinate day-to-day HR administration, onboarding and offboarding, recruitment activities, and HR reporting.

Qualifications

• At least 2 years of experience in HR administration or recruitment.
• Experience in retail or hospitality is desirable.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and HR systems.
• CIPD qualification or working toward one is desirable.

Responsibilities

• Support day-to-day HR administration and employee queries.
• Maintain accurate employee records and HR systems.
• Assist onboarding and offboarding processes.
• Support probation reviews, absence tracking, and documentation.
• Prepare HR reports and maintain confidential information.
• Assist with HR policies and procedures.
• Coordinate recruitment activities and manage applications.
• Arrange interviews, communicate with candidates, and prepare offers.
• Support new starter onboarding and pre-employment checks.
• Maintain recruitment trackers and provide timely updates.
• Build relationships with candidates and hiring managers.
• Assist HRBP and HR team with employee relations.
• Support HR projects, training coordination, and engagement initiatives.
• Ensure HR processes are completed accurately and on time.
• Maintain confidentiality and comply with policies and law.

Skills

HR administration

Recruitment

Organisational skills

Communication

Interpersonal skills

Time management

Multi-tasking

Microsoft Office

HR systems

Proactive collaboration

CIPD qualification

Education

CIPD qualification (desirable)

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART has built a comprehensive IP commercialization ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value realization. In September 2023, POP MART opened POP LAND in Beijing Chaoyang Park — the first immersive IP-themed park in the art toy industry. The company has also expanded the global reach of its IPs through licensing, co-branding with well-known brands, and organizing art toy expos and IP-themed exhibitions in various international markets. To further enrich its IP content and narrative, POP MART is actively developing original animation projects, enhancing both the depth and reach of its creative universe.

For more information, please visit www.popmart.com and our LinkedIn Career page.

Job Overview

Location: Canary Wharf, London

Job type: Full-time

The HR & Talent Coordinator will provide operational support across HR and Talent Acquisition, ensuring efficient recruitment processes, accurate employee records, and a positive employee experience. The role will support the HR team in delivering key people processes across the business.

Responsibilities

HR Operations

• Support day-to-day HR administration and employee queries.
• Maintain accurate employee records and HR systems.
• Assist with onboarding and offboarding processes.
• Support probation reviews, absence tracking, and employee documentation.
• Prepare HR reports and maintain confidential employee information.
• Assist with HR policies and procedures.

Talent Acquisition

• Coordinate recruitment activities across the business.
• Post job adverts and manage candidate applications.
• Arrange interviews and communicate with candidates.
• Prepare offer letters and employment documentation.
• Support new starter onboarding and pre-employment checks.
• Maintain recruitment trackers and provide regular updates to the HR team.
• Build positive relationships with candidates and hiring managers.

HR Support

• Assist the HRBP and HR team with employee relations processes.
• Support HR projects, training coordination, and employee engagement initiatives.
• Ensure HR processes are completed accurately and on time.
• Maintain confidentiality and comply with company policies and employment legislation.

Requirements

• At least 2 years of experience in HR administration, recruitment, or a similar HR role.
• Experience in the retail or hospitality sector is highly desirable.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good knowledge of Microsoft Office and HR systems.
• A proactive and collaborative approach.
• CIPD qualification or working towards one is desirable.
• Organisation and attention to detail
• Communication
• Teamwork
• Confidentiality
• Problem-solving

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable local law.