Fulfillment & Customer Care Lead: Service Excellence

Millbrook Healthcare Group; Quarrington; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension scheme with enhanced salarySac

Life assurance 4x

Staff benefit scheme with discounts

Job summary

Millbrook Healthcare Group in the UK is seeking a Fulfilment and Customer Care Manager for the Northamptonshire CES Service Centre. You will lead service delivery, drive improvements with NHS partners, and use data to raise customer satisfaction while maintaining service standards and developing the team.

The role requires strong leadership, operational management, and experience with CRM/ERP tools. Flexible working and a strong support network are offered with competitive benefits.

Qualifications

• Proven experience in a senior management/leadership role; healthcare experience advantageous
• Proven experience managing operational, customer service, logistics, or fulfilment teams
• Commercially astute with strong analytical and problem-solving capabilities
• Ability to build and maintain strong relationships both internally and externally
• Experience using CRM, ERP, or workforce management tools

Responsibilities

• Deliver an exceptional service for customers and service users
• Collaborate with NHS partners and internal teams to drive improvements
• Use data and performance insights to enhance customer experience and ensure service standards
• Support and develop colleagues while shaping the future success of the service

Skills

Senior management

Leadership

Operational management

Customer service

Logistics

Fulfilment

Commercial acumen

Analytical skills

Relationship building

CRM/ERP tools

Tools

CRM

ERP

Workforce management tools

Job description

Millbrook Healthcare Group in the UK is seeking a Fulfilment and Customer Care Manager for the Northamptonshire CES Service Centre. You will lead service delivery, drive improvements with NHS partners, and use data to raise customer satisfaction while maintaining service standards and developing the team.

The role requires strong leadership, operational management, and experience with CRM/ERP tools. Flexible working and a strong support network are offered with competitive benefits.