Homecare Patient Support Leader

HealthNet Homecare (UK) Ltd; Swadlincote; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holidays

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistant Programme including

24/7 remote GP appointments

Refer a friend scheme

Uniform provided

Kit bags for all Homecare Nurses

Eyecare Vouches

Perks and benefits via Perkbox

Long service awards

Job summary

HealthNet Homecare (UK) Ltd is recruiting for a Customer Care Supervisor to lead a team delivering high-quality homecare support. You will ensure patient safety, manage calls and inquiries, and drive service excellence across the care network.

The role focuses on training, performance management, and maintaining documentation while collaborating with other departments to meet business targets and deliver compassionate care.

Qualifications

• Excellent written and verbal communication skills.
• Computer literacy.
• Proven track record of achieving activity targets.

Responsibilities

• Follow SOPs and company policy to ensure patient safety.
• Provide excellent customer service meeting patient needs promptly.
• Prioritise workload to maintain service during operating hours.
• Oversee quality standards and address issues.
• Answer calls and handle enquiries and complaints with accurate information.
• Manage enquiries via phone, email and webchat.
• Maintain documentation filing systems within the department.
• Support other departments as needed.
• Contribute to the development and upkeep of training programs.
• Lead and develop the team to meet targets and drive compliance.

Skills

Communication skills

Computer literacy

Target achievement

Education

NVQ Level 4 in customer care or equivalent

Job description

HealthNet Homecare (UK) Ltd is recruiting for a Customer Care Supervisor to lead a team delivering high-quality homecare support. You will ensure patient safety, manage calls and inquiries, and drive service excellence across the care network.

The role focuses on training, performance management, and maintaining documentation while collaborating with other departments to meet business targets and deliver compassionate care.