Fulfillment and Customer Care Manager

Millbrook Healthcare Group; Quarrington; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension scheme with enhanced salarySac

Life assurance 4x

Staff benefit scheme with discounts

Job summary

Millbrook Healthcare Group in the UK is seeking a Fulfilment and Customer Care Manager for the Northamptonshire CES Service Centre. You will lead service delivery, drive improvements with NHS partners, and use data to raise customer satisfaction while maintaining service standards and developing the team.

The role requires strong leadership, operational management, and experience with CRM/ERP tools. Flexible working and a strong support network are offered with competitive benefits.

Qualifications

• Proven experience in a senior management/leadership role; healthcare experience advantageous
• Proven experience managing operational, customer service, logistics, or fulfilment teams
• Commercially astute with strong analytical and problem-solving capabilities
• Ability to build and maintain strong relationships both internally and externally
• Experience using CRM, ERP, or workforce management tools

Responsibilities

• Deliver an exceptional service for customers and service users
• Collaborate with NHS partners and internal teams to drive improvements
• Use data and performance insights to enhance customer experience and ensure service standards
• Support and develop colleagues while shaping the future success of the service

Skills

Senior management

Leadership

Operational management

Customer service

Logistics

Fulfilment

Commercial acumen

Analytical skills

Relationship building

CRM/ERP tools

Tools

CRM

ERP

Workforce management tools

Job description

We are currently looking for a Fulfilment and customer care manager to join our Northamptonshire CES Service Centre.

Millbrook Healthcare Groupwork in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. This contract and service provides the supply as well as ongoing maintenance and repair of community healthcare equipment for our service users across Northamptonshire.

As the Fulfilment & Customer Care Manager, you will be focused on delivering an exceptional service for customers and service users. Working closely with NHS partners and internal teams, you will use data and performance insights to drive continuous improvement, enhance customer experience, and ensure service standards are consistently achieved. A strong communicator with excellent relationship-building skills, you will support and develop colleagues while helping to shape the future success of the service.

About you:

• Proven experience of working within a senior management/leadership role, healthcare experience would be advantageous

Proven experience managing operational, customer service, logistics, or fulfilment teams

• Commercially astute

Strong analytical and problem-solving capabilities

• Ability to build and maintain strong relationships both internally and externally

Experience using systems such as CRM, ERP, or workforce management tools

• Relentless self-motivation and drive to make improvements and efficiencies
• A passion for people development and first class leadership skills
• Ability to multitask and keep others on track whilst under pressure

What can we offer?

Salary of up to £40k to £45k per annum

• Pension scheme with enhanced salary sacrifice option and 5% employer contribution.
• 4x Life assurance (death in service benefit)
• Staff benefit scheme – access to over 200 exclusive perks and discounts from leading retailers, leisure outlets and more!

About us

We spoke earlier about our CARES values. We are very proud of these and we would love to tell you a little more….

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subjected to a DBS disclosure and Social Media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

40 hours per week, 08:30 - 17:00, Monday to Friday

• Millbrook Healthcare Group
  Nutsey Lane
  Southampton
  SO40 3XJ