Fuelcard Telesales Representative

Ford Fuels; Chipping Sodbury; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Company contributory pension

Death in service scheme (2 x annual)

Cycle to work scheme

Eye-care scheme

Retail discounts

Free on-site parking

Hybrid working optional (TBC)

Employee assistance programme

Job summary

Ford Fuels Ltd. is seeking a proactive telesales professional to join our team in the UK. The role involves making outbound calls to current, lapsed and prospective fuel card customers to retain business and record reasons for lost business using CRM.

You will proactively convert sales opportunities and quotations into fuelcard sales, update marketing lists, and build rapport to gain customer confidence. Strong communication and IT skills are essential.

Qualifications

• Previous experience within a sales or telesales role.
• Strong customer service skills.
• Excellent telephone manner.
• Strong written and verbal communication skills.
• IT literate – proficient with CRM systems and Microsoft Office.
• Live within a commutable distance to the depot based in Yate.

Responsibilities

• Make outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM.
• Proactively convert sales opportunities and customer quotations into completed fuelcard sales, aiming for targets.
• Gather customer information to update and maintain marketing lists.
• Build rapport to gain customer confidence and trust.
• Provide customer quotations.
• Handle incoming customer queries via email promptly.
• Communicate customer trends and feedback internally.
• Deliver an exceptional level of customer service.
• Undertake general administrative duties as required.

Skills

Excellent telephone manner

Strong written and verbal communicat

Resilient, motivated and confident

Organised with ability to prioritise

Good administrative skills

IT literate / CRM & MS Office

Tools

CRM software

Microsoft Office

Job description

Benefits

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Company contributory pension
• Death in service scheme (2 x annual salary)
• Full training and development opportunities
• Cycle to work scheme
• Employee assistance programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Hybrid working optional (TBC)
• Good public transport link to access depot

About the role

40 hours per week, Monday – Friday

• Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
• Proactively converting sales opportunities and customer quotations into completed fuelcard sales, working towards agreed sales and conversion targets
• Gathering customer information to update and maintain marketing lists
• Building rapport to gain customer confidence and trust
• Providing customer quotations
• Handling incoming customer queries via email in a timely manner
• Communicating customer trends and feedback internally
• Delivering an exceptional level of customer service
• General administrative duties as required

About you

• Previous experience within a sales or telesales role
• Strong customer service skills
• Excellent telephone manner
• Strong written and verbal communication skills
• Resilient, motivated and confident
• Organised with the ability to prioritise your own workload
• Good administrative skills and attention to detail
• IT literate – proficient of working with CRM systems and Microsoft Office
• Confident, professional and resilient
• Understanding of data protection principles
• Live within a commutable distance to the depot based in Yate

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