Fuel Administrator

Wernick Group Limited; Walsall; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Generous holiday allowance

Annual salary review

Free onsite parking

Employee assistance programme

Training and progression opportunities

Job summary

Wernick Power Solutions, part of the Wernick Group, is seeking a proactive Fuel Administrator to join our team in Aldridge. You will manage the day-to-day fuel desk, coordinate deliveries, liaise with suppliers and deliver excellent customer service across a busy operation.

Ideal candidates will have admin or coordination experience, strong organisational and communication skills, and a proactive problem-solving mindset.

Qualifications

• Previous experience in an administrative, customer service or coordination role.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong communication skills and confidence when dealing with customers and suppliers.
• Good attention to detail and a high level of accuracy.
• Experience working with Microsoft Office, including Excel and Outlook.
• A proactive approach to problem solving and managing customer expectations.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Manage the daily transactional requirements of the fuel desk.
• Monitor and respond promptly to enquiries received through the fuel inbox.
• Deliver an excellent customer experience throughout the fuel ordering and delivery process.
• Liaise with fuel suppliers regarding order processing, delivery scheduling, failed deliveries, proof of delivery requests and customer queries.
• Monitor fuel levels and arrange replenishment for fuel-managed contracts using dedicated software systems.
• Produce accurate monthly customer invoices.
• Support the achievement of fuel revenue and profitability targets.
• Ensure all processes and procedures are followed in line with company standards.
• Prepare reports and performance information for management as required.
• Conduct outbound sales calls to identify and develop new business opportunities.

Skills

Administrative experience

Customer service

Coordination

Organisational skills

Communication

Microsoft Office

Teamwork

Problem solving

Tools

Excel

Outlook

Fuel management software

Job description

Wernick Power Solutions is a leading provider of temporary power generation, fuel management and associated services across the UK. As part of the Wernick Group, we pride ourselves on delivering exceptional customer service, innovative solutions and reliable support to customers operating in a wide range of sectors.

Overview:

We are currently looking for a proactive and organised Fuel Administrator to join our team in Aldridge. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships and ensuring the smooth delivery of essential fuel services

Join us at Wernick Power and be a part of a team where your enthusiasm, vision, and spirit can truly make a difference.

Role Purpose:

As Fuel Administrator, you will be responsible for managing the day-to-day operation of the fuel desk, ensuring customer fuel requirements are fulfilled efficiently and professionally. You will act as a key point of contact for customers and suppliers, coordinating fuel deliveries, monitoring fuel levels and supporting the commercial success of the fuel service offering

About The Role

Key Responsibilities:

• Manage the daily transactional requirements of the fuel desk.
• Monitor and respond promptly to enquiries received through the fuel inbox.
• Deliver an excellent customer experience throughout the fuel ordering and delivery process.
• Liaise with fuel suppliers regarding order processing, delivery scheduling, failed deliveries, proof of delivery requests and customer queries.
• Monitor fuel levels and arrange replenishment for fuel-managed contracts using dedicated software systems.
• Produce accurate monthly customer invoices.
• Support the achievement of fuel revenue and profitability targets.
• Ensure all processes and procedures are followed in line with company standards.
• Prepare reports and performance information for management as required.
• Conduct outbound sales calls to identify and develop new business opportunities.
• Previous experience in an administrative, customer service or coordination role.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong communication skills and confidence when dealing with customers and suppliers.
• Good attention to detail and a high level of accuracy.
• Experience working with Microsoft Office, including Excel and Outlook.
• A proactive approach to problem solving and managing customer expectations.
• The ability to work effectively both independently and as part of a team.

Ideal Candidate Attributes:

• Commercially aware with a customer-focused mindset.
• Tenacious and energetic problem solver.
• Capable of planning, organizing, and prioritising tasks independently under pressure.
• Takes responsibility and is committed to delivering results.
• Clear communicator who builds effective working relationships with colleagues.
• Inquisitive and eager to learn.
• Supportive and flexible team player.

Why Join Us:

This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.

What You Will Get in Return

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family-run and well-established, secure company (trading over 80 years).
• Cycle to work scheme.
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Required Criteria

• Previous experience in an administrative, customer service or coordination role.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong communication skills and confidence when dealing with customers and suppliers.
• Good attention to detail and a high level of accuracy.
• Experience working with Microsoft Office, including Excel and Outlook.
• A proactive approach to problem solving and managing customer expectations.
• The ability to work effectively both independently and as part of a team.

About The Company

Why Build Your Career with Wernick Group?

Rich Heritage, Progressive Future: As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future.

Diverse Opportunities: Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services.

Commitment to Excellence: At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success.

Continuous Investment in People: We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.

Simplicity and Efficiency: Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency. This approach allows you to focus on what you do best, without unnecessary complications.

Environmental and Social Responsibility: We're committed to reducing our carbon footprint and ensuring a safe, positive working environment. Working with us means being part of a team that cares for the planet and its people.

Company Culture

Clear path to progression: We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee.

With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals.

Trainee programmes: Start your career with one of our trainee programmes. These are designed to help you develop and grow in our business and offer an advance career progression.

The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots. Engage in hands‑on experience as you become a member of our team.

The Graduate Training Programme opens doors to explore every aspect of the company. Gain valuable insights, mentorship and the tools needed to excel as a leader within our company.

Training and development: Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development.

By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals. We make sure that everyone who works with us has the resources they need to learn and develop their roles. We value mentoring and offer clear routes for career progression.

Company Benefits

At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Long service recognition, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Shopping Cashback, Work With Charities, Social Opportunities, Annual Rise, Profit Share, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events