Frontline Verification & Fraud Assurance - Southern

Government Recruitment Service; Gosport; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer - Southern in Gosport to join a frontline team focused on preventing fraud within Jobcentre and Service Centre sites.

The role involves interviewing claimants, verifying information, and collaborating with colleagues to strengthen fraud controls while educating customers about their responsibilities. Travel between sites may be required; on-site work only.

Responsibilities

• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer - Southern in Gosport to join a frontline team focused on preventing fraud within Jobcentre and Service Centre sites.

The role involves interviewing claimants, verifying information, and collaborating with colleagues to strengthen fraud controls while educating customers about their responsibilities. Travel between sites may be required; on-site work only.