Frontline Technical Support Engineer – Product & Systems

Pareto; Southend-on-Sea; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career development opportunities

Team socials

Job summary

Centryflow Technologies, the technology arm of the Centryflow Group, seeks a 1st Line Technical Support professional. You will handle client queries, triage issues, test new features, and contribute to user documentation while maintaining internal systems and licenses.

This is a hands-on, high-impact role in a cutting-edge PIM/DAM platform project. You will collaborate with the team to improve processes, write user guides, and ensure smooth operations across software environments.

Qualifications

• Interest in computers, software and emerging tech.
• Solid analytical problem-solving with a logical approach.
• Excellent communication to engage clients face-to-face or remotely.
• Mac OS knowledge and familiarity with Apple environments.
• Desirable: experience in a Helpdesk, DAM/PIM or SaaS platforms, or Linux exposure.

Responsibilities

• Act as the primary contact for client technical queries via helpdesk, video calls, and direct communication.
• Troubleshoot, triage, and elevate technical issues while ensuring a premium support experience.
• Test new product features to ensure quality and usability, provide actionable feedback to development.
• Author clear, user-friendly support documentation and product guides.
• Maintain internal IT infrastructure, including servers, Mac OS workstations, and software environments.
• Execute system patching, upgrades, and routine maintenance to ensure stability.
• Manage software licensing, configuration, and reporting/invoicing tasks.
• Collaborate across the team to refine processes and contribute ideas for product enhancement.

Skills

Analytical problem-solving

Strong communication

Mac OS expertise

Multitasking

Curious about tech

Job description

Centryflow Technologies, the technology arm of the Centryflow Group, seeks a 1st Line Technical Support professional. You will handle client queries, triage issues, test new features, and contribute to user documentation while maintaining internal systems and licenses.

This is a hands-on, high-impact role in a cutting-edge PIM/DAM platform project. You will collaborate with the team to improve processes, write user guides, and ensure smooth operations across software environments.