1st Line Technical Support

Pareto; Southend-on-Sea; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career development opportunities

Team socials

Job summary

Centryflow Technologies, the technology arm of the Centryflow Group, seeks a 1st Line Technical Support professional. You will handle client queries, triage issues, test new features, and contribute to user documentation while maintaining internal systems and licenses.

This is a hands-on, high-impact role in a cutting-edge PIM/DAM platform project. You will collaborate with the team to improve processes, write user guides, and ensure smooth operations across software environments.

Qualifications

• Interest in computers, software and emerging tech.
• Solid analytical problem-solving with a logical approach.
• Excellent communication to engage clients face-to-face or remotely.
• Mac OS knowledge and familiarity with Apple environments.
• Desirable: experience in a Helpdesk, DAM/PIM or SaaS platforms, or Linux exposure.

Responsibilities

• Act as the primary contact for client technical queries via helpdesk, video calls, and direct communication.
• Troubleshoot, triage, and elevate technical issues while ensuring a premium support experience.
• Test new product features to ensure quality and usability, provide actionable feedback to development.
• Author clear, user-friendly support documentation and product guides.
• Maintain internal IT infrastructure, including servers, Mac OS workstations, and software environments.
• Execute system patching, upgrades, and routine maintenance to ensure stability.
• Manage software licensing, configuration, and reporting/invoicing tasks.
• Collaborate across the team to refine processes and contribute ideas for product enhancement.

Skills

Analytical problem-solving

Strong communication

Mac OS expertise

Multitasking

Curious about tech

Job description

1st Line Technical Support Engineer (Product & Systems)

Are you a curious, tech-savvy problem solver looking to make a real impact? Centryflow Technologies, the innovative technology arm of the Centryflow Group, is seeking a bright and reliable 1st Line Technical Support professional to join our team. We are currently developing our next-generation low code/no code platform, and we need someone to help us support our clients while getting hands-on with cutting-edge software.

This is a high-impact, hands-on role. You won't just be answering tickets; you will be testing new features, shaping user documentation, and ensuring our internal systems run like clockwork. If you thrive on making things work better and enjoy helping others succeed, we want to hear from you.

Responsibilities

• Act as the primary point of contact for client technical queries via helpdesk, video calls, and direct communication.
• Troubleshoot, triage, and elevate technical issues while ensuring a premium support experience.
• Perform rigorous testing on new product features to ensure quality and usability, providing actionable feedback to the development team.
• Author clear, user-friendly support documentation and product guides.
• Maintain internal IT infrastructure, including servers, Mac OS workstations, and software environments.
• Execute system patching, upgrades, and routine maintenance to ensure stability.
• Manage software licensing, configuration, and perform essential administrative tasks like reporting and invoicing support.
• Collaborate across the team to refine processes and contribute ideas for product enhancement.

Qualifications

• A genuine, demonstrated interest in computers, software, and emerging technology.
• Strong analytical problem-solving skills with a logical, methodical approach to tasks.
• Excellent communication skills, with the confidence to engage clients face-to-face, via video, or in writing.
• Solid working knowledge of Apple Mac OS.
• Highly organized, dependable, and capable of managing multiple priorities simultaneously.
• Desirable: Previous experience in a helpdesk or support role, familiarity with DAM/PIM or SaaS platforms, or experience with Linux operating systems.

What We Offer

• The opportunity to be a foundation member of an exciting new tech venture.
• A collaborative, open, and supportive team environment.
• Direct access to cutting-edge PIM and DAM technology.
• Clear pathways to grow your skillset across systems, product development, and operations.
• Competitive salary and benefits

Company Description

Centryflow Technologies is the technology hub of the Centryflow Group. We are the creators of the award-winning 'Renaissance' system and are currently launching our disruptive low code/no code platform. We are dedicated to innovation, efficiency, and providing our clients with the tools they need to succeed in the PIM and DAM landscape.

The Value We Offer

• A competitive £30k basic salary, with OTE up to £30k in your first year!
• Comprehensive benefits package, including 5 days leave carry over.
• Regular socials, seasonal parties, and complimentary tickets.
• Extensive professional development opportunities and clear career growth paths.
• A truly collaborative and supportive work environment.

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.