Frontline Team Manager – Fashion, Home & Beauty

Marks and Spencer; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Job summary

Marks & Spencer is seeking a Team Manager to lead from the shop floor in Fashion, Home & Beauty. You’ll set the pace, raise standards, and inspire a multi-skilled team to deliver standout style, sharp service and strong commercial results under pressure.

You’ll thrive in fast-moving environments, coach others, and drive change with energy, staying aligned to M&S values and customer-first principles. This role is based on-site in Exeter and focuses on frontline leadership.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data and insights to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confidence handling constructive conversations and challenging situations.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S standards.
• Leadership that motivates and inspires teams to deliver results the right way.

Responsibilities

• A department that trades strongly, looks brilliant and delivers five-star service.
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver.
• Clear ownership of standards, safety, availability and operational excellence.
• Strong commercial results driven by insight, pace and great leadership.
• A culture where people feel valued, developed and excited to grow with M&S.

Skills

Team leadership

Commercial awareness

Coaching & development

Performance management

Change leadership

Digital literacy

Inclusion & service

Leading with integrity

Job description

Marks & Spencer is seeking a Team Manager to lead from the shop floor in Fashion, Home & Beauty. You’ll set the pace, raise standards, and inspire a multi-skilled team to deliver standout style, sharp service and strong commercial results under pressure.

You’ll thrive in fast-moving environments, coach others, and drive change with energy, staying aligned to M&S values and customer-first principles. This role is based on-site in Exeter and focuses on frontline leadership.