Frontline Retail Security Specialist

ALFA AI GmbH; Salisbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Uniform provided

Body worn video

28 days holiday

Pension scheme

Early access to earned pay

Wellbeing support

Discounts portal

Boots discount

Job summary

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. You will be the visible face of safety in busy retail environments, protecting staff, premises and stock while delivering exceptional customer service.

You will apply ASCONE criteria to deter theft and manage incidents, coordinating with store management to maintain a safe shopping experience. A valid SIA license is required.

Qualifications

• SIA Licence (Door Supervision or Security Guarding)
• Valid right to work in the UK with a 5-year checkable history
• Excellent customer service with a professional appearance
• Proven ability to stay calm under pressure and manage conflicts
• Strong written and verbal communication with attention to procedures

Responsibilities

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents per policies.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Collaborate with store management and colleagues to ensure a safe environment for staff and customers.
• Defuse conflicts calmly and respond promptly to store emergencies.
• Follow security protocols and complete incident reports with accurate records.

Skills

SIA Licence

Right to work in UK

Customer service

Conflict management

Communication

Job description

Lodge Security is seeking a proactive Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. You will be the visible face of safety in busy retail environments, protecting staff, premises and stock while delivering exceptional customer service.

You will apply ASCONE criteria to deter theft and manage incidents, coordinating with store management to maintain a safe shopping experience. A valid SIA license is required.