Frontline Registration Officer: Births, Deaths & Marriages

Working for Essex; Basildon; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Training provided

Flexible working

Job summary

Essex County Council is seeking a Registration Service Officer (Frontline) in Basildon for a fixed-term 12-month contract. You will support registering births, deaths, and marriages, delivering a precise and compassionate service to Essex residents.

Training is provided and flexibility in working locations is available across libraries. The role requires a current right to work in the UK and a driving licence with access to a vehicle for mobility between Basildon, Rayleigh, Benfleet and other

Qualifications

• Educated to A level or NVQ Level 3 or equivalent experience.
• Demonstrated commitment to delivering excellent customer service.
• Ability to deal with sensitive situations with discretion.

Responsibilities

• Register births, deaths and stillbirths accurately and in accordance with legislation and General Register Office requirements.
• Take notices of marriage and civil partnership.
• Provide a sensitive, respectful and professional service to customers.
• Check information carefully and maintain accurate records.
• Protect confidential and personal information.
• Work with colleagues and partner organisations to obtain the information needed to complete registrations.
• Complete required reconciliation, certificate and stock-management processes.
• Manage appointments and competing priorities effectively.
• Contribute ideas and feedback to help improve the service.
• Work flexibly with colleagues across the Registration Service.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Organising workload

Independent work

Teamwork

Microsoft Office

Education

A level or NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Web-based systems

Job description

Essex County Council is seeking a Registration Service Officer (Frontline) in Basildon for a fixed-term 12-month contract. You will support registering births, deaths, and marriages, delivering a precise and compassionate service to Essex residents.

Training is provided and flexibility in working locations is available across libraries. The role requires a current right to work in the UK and a driving licence with access to a vehicle for mobility between Basildon, Rayleigh, Benfleet and other