Frontline Registration Officer: Births, Deaths & Marriages

New Start; Basildon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Essex County Council is seeking a Registration Service Officer (Frontline) for a fixed-term 12-month contract based in Basildon. The role involves registering births, deaths, marriages and civil partnerships, delivering a compassionate and accurate service to Essex residents.

Training will be provided and travel to libraries across the county may be required. You do not need previous registration experience; the team supports your development with comprehensive training.

Qualifications

• Commitment to delivering excellent customer service.
• Clear communication adapted to customers and circumstances.
• Calm and compassionate handling of sensitive situations.
• Accurate work with close attention to detail.
• Ability to organise workload and respond to changing priorities.
• Understanding of confidentiality and data protection.
• Comfort with learning new systems and using Office/web tools.
• Ability to work independently and in a team.
• Educated to A level or NVQ Level 3 or equivalent experience.

Responsibilities

• Register births, deaths and stillbirths accurately and in line with legislation.
• Take notices of marriage and civil partnership.
• Provide a sensitive, respectful, professional service to customers.
• Check information carefully and maintain accurate records.
• Protect confidential and personal information.
• Collaborate with colleagues and partner organisations to obtain necessary information.
• Complete required reconciliation, certificate and stock-management processes.
• Manage appointments and priorities effectively.
• Contribute ideas to improve the service.
• Work flexibly with colleagues across the Registration Service.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Microsoft Office

Teamwork

Adaptability

Right to work in the UK

Education

A level or NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Web-based systems

Job description

Essex County Council is seeking a Registration Service Officer (Frontline) for a fixed-term 12-month contract based in Basildon. The role involves registering births, deaths, marriages and civil partnerships, delivering a compassionate and accurate service to Essex residents.

Training will be provided and travel to libraries across the county may be required. You do not need previous registration experience; the team supports your development with comprehensive training.