Births, Deaths Registrar — 12-Month Contract (Flexible Hours)

Essex County Council; Basildon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Essex County Council is recruiting a Registration Service Officer for the Basildon area. You will support residents through registering births, deaths and marriages with accuracy, compassion and professionalism across Basildon and surrounding libraries.

Comprehensive training will be provided as you join a dedicated team. The role requires excellent customer service, clear communication, confidentiality and meticulous record-keeping in a sensitive environment.

Qualifications

• Commitment to delivering excellent customer service.
• Clear communication adaptable to different customers and circumstances.
• Calm and compassionate handling of sensitive situations.
• Accurate work with close attention to detail.
• Ability to organise workload and adapt to changing priorities.
• Understanding of confidentiality and data protection.
• Proficiency with Microsoft Office and web-based systems, or willingness to learn new systems.
• Works well independently and as part of a team.

Responsibilities

• Register births, deaths and stillbirths accurately and in accordance with legislation and General Register Office requirements.
• Take notices of marriage and civil partnership.
• Provide a sensitive, respectful and professional service to customers.
• Check information carefully and maintain accurate records.
• Protect confidential and personal information.
• Work with colleagues and partner organisations to obtain the information needed to complete registrations.
• Complete required reconciliation, certificate and stock-management processes.
• Manage appointments and competing priorities effectively.
• Contribute ideas and feedback to help improve the service.
• Work flexibly with colleagues across the Registration Service.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Time management

Confidentiality

Microsoft Office

Teamwork

Education

A level / NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Essex County Council is recruiting a Registration Service Officer for the Basildon area. You will support residents through registering births, deaths and marriages with accuracy, compassion and professionalism across Basildon and surrounding libraries.

Comprehensive training will be provided as you join a dedicated team. The role requires excellent customer service, clear communication, confidentiality and meticulous record-keeping in a sensitive environment.