Registration Service Officer (Frontline)

Essex County Council; Basildon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Essex County Council is recruiting a Registration Service Officer for the Basildon area. You will support residents through registering births, deaths and marriages with accuracy, compassion and professionalism across Basildon and surrounding libraries.

Comprehensive training will be provided as you join a dedicated team. The role requires excellent customer service, clear communication, confidentiality and meticulous record-keeping in a sensitive environment.

Qualifications

• Commitment to delivering excellent customer service.
• Clear communication adaptable to different customers and circumstances.
• Calm and compassionate handling of sensitive situations.
• Accurate work with close attention to detail.
• Ability to organise workload and adapt to changing priorities.
• Understanding of confidentiality and data protection.
• Proficiency with Microsoft Office and web-based systems, or willingness to learn new systems.
• Works well independently and as part of a team.

Responsibilities

• Register births, deaths and stillbirths accurately and in accordance with legislation and General Register Office requirements.
• Take notices of marriage and civil partnership.
• Provide a sensitive, respectful and professional service to customers.
• Check information carefully and maintain accurate records.
• Protect confidential and personal information.
• Work with colleagues and partner organisations to obtain the information needed to complete registrations.
• Complete required reconciliation, certificate and stock-management processes.
• Manage appointments and competing priorities effectively.
• Contribute ideas and feedback to help improve the service.
• Work flexibly with colleagues across the Registration Service.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Time management

Confidentiality

Microsoft Office

Teamwork

Education

A level / NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Fixed Term, Full Time

£25,959 up to £28,621 per annum

Location:

Basildon

Working Style:

Closing Date:16th November 2026

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK

Please note this is a fixed term contract for 12 months

Working pattern

Week 1: Monday and Wednesday to Saturday (Tuesday as lieu day)

Week 2: Monday to Friday

Week 3: Monday to Friday

Week 4: Monday to Friday

The Opportunity

As a Registration Service Officer, you will support people through some of the most important and sensitive moments in their lives. From registering births and deaths to taking notices of marriage and civil partnership, you will provide an accurate, compassionate and professional service to residents across Essex.

You do not need previous registration experience. We will provide comprehensive training and support to help you develop the specialist knowledge and confidence required to carry out the role.

You will join a dedicated and experienced team that is committed to providing the best possible service to Essex residents. This is a rewarding opportunity for someone who enjoys helping people, takes pride in getting things right and can remain calm and professional when dealing with sensitive situations.

The role is primarily based at Basildon Library, with regular working at Rayleigh and Benfleet Libraries. You may also need to travel to other locations within the operational area, and some training may take place in Chelmsford. During your initial training period, you will work a weekday instead of a Saturday.

Because travel is required, you will need a driving licence and access to a vehicle, or another reliable way of meeting the mobility requirements of the role.

Accountabilities

• Register births, deaths and stillbirths accurately and in accordance with legislation and General Register Office requirements.
• Take notices of marriage and civil partnership.
• Provide a sensitive, respectful and professional service to customers.
• Check information carefully and maintain accurate records.
• Protect confidential and personal information.
• Work with colleagues and partner organisations to obtain the information needed to complete registrations.
• Complete required reconciliation, certificate and stock-management processes.
• Manage appointments and competing priorities effectively.
• Contribute ideas and feedback to help improve the service.
• Work flexibly with colleagues across the Registration Service.

The Experience You Will Bring

We are looking for someone who:

• Is committed to delivering excellent customer service.
• Communicates clearly and can adapt their approach to different customers and circumstances.
• Can deal calmly and compassionately with sensitive or emotionally difficult situations.
• Works accurately and pays close attention to detail.
• Can organise their workload and respond to changing priorities.
• Understands the importance of confidentiality and data protection.
• Is confident using Microsoft Office and web-based systems, or can learn new systems quickly.
• Works well independently and as part of a team.
• Is educated to A level or NVQ Level 3 or has equivalent relevant experience.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in

Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026,the government announced Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our

careers site.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the

Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email [e-mail]

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