Frontline IT Support Specialist (1st Line)

Csod; United Kingdom; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Wellbeing program

Career development

Pension plan

Volunteering hours

Discounts & savings

Enhanced leave

Recognition programs

Job summary

Aster Group is seeking a 1st Line Technical Support team member to deliver IT triage and rapid response services to colleagues across the group. You will communicate clearly, report progress, and escalate where required to keep incidents moving toward resolution.

Strong customer service background and excellent written and verbal communication are essential, with an ability to adapt messaging for non-technical users. Flexible UK travel and hub visits may be required.

Qualifications

• Customer service background required.
• Strong written and verbal communication skills.
• Experience delivering IT services to colleagues less confident with technology.
• A calm, analytical approach with a logical mindset.

Responsibilities

• Provide 1st Line IT triage and rapid response to Aster Group colleagues.
• Document fixes and escalate incidents to the IT team as needed.
• Provide up-to-date progress reports and clear communication without jargon.

Skills

Customer service

Communication

Organisation

Time management

Analytical

Job description

Aster Group is seeking a 1st Line Technical Support team member to deliver IT triage and rapid response services to colleagues across the group. You will communicate clearly, report progress, and escalate where required to keep incidents moving toward resolution.

Strong customer service background and excellent written and verbal communication are essential, with an ability to adapt messaging for non-technical users. Flexible UK travel and hub visits may be required.