Frontline Housing Options Officer – Case Manager

Solihull Community Housing; Metropolitan Borough of Solihull; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Solihull Community Housing is recruiting an Housing Options Officer to join the homelessness service. You will deliver an efficient, customer-focused Housing Options service, supporting individuals and families facing homelessness or at risk of homelessness.

You will assess housing needs, provide personalised guidance, and help secure suitable temporary or permanent accommodation, contributing to prevention and relief efforts in a fast-paced frontline environment.

Responsabilités

• Assess housing needs and provide personalised advice and assistance to secure temporary and permanent accommodation.
• Determine and apply legislative requirements under the Homelessness Reduction Act 2017.
• Manage homeless cases from initial contact to conclusion and complete case management.
• Build relationships with vulnerable service users and handle difficult conversations with confidence.
• Contribute to homelessness prevention and relief efforts and ensure a high-quality Housing Options service.

Description du poste

Solihull Community Housing is recruiting an Housing Options Officer to join the homelessness service. You will deliver an efficient, customer-focused Housing Options service, supporting individuals and families facing homelessness or at risk of homelessness.

You will assess housing needs, provide personalised guidance, and help secure suitable temporary or permanent accommodation, contributing to prevention and relief efforts in a fast-paced frontline environment.