Frontline Housing Office Assistant

South Lanarkshire Council; Lanark; On-site; GBP 25,000 - 28,000; Full time

Job summary

South Lanarkshire Council is seeking a Housing Assistant for the Lanark Local Office. The role involves front-line housing support, handling clerical tasks from word processing to filing, and assisting Housing Officers by advising tenants and customers.

The successful candidate will manage a varied workload, adapt to changing priorities, and use IT systems including Word and Excel to support daily housing services in a busy locality.

Qualifications

• Excellent customer care and communication skills are essential.
• Ability to use IT systems and software applications, in particular Microsoft Word and Excel.
• Good organisational skills and ability to prioritise workload in a busy locality housing office.

Responsibilities

• Undertakes a wide range of clerical duties including word processing, filing and photocopying.
• Supports Housing Officers and provides advice to tenants and customers.
• Demonstrates ability to organise workload, respond to changing priorities and contribute to team goals and projects.
• Uses IT systems and software applications to support daily housing services.

Skills

Customer care

Communication

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

South Lanarkshire Council is seeking a Housing Assistant for the Lanark Local Office. The role involves front-line housing support, handling clerical tasks from word processing to filing, and assisting Housing Officers by advising tenants and customers.

The successful candidate will manage a varied workload, adapt to changing priorities, and use IT systems including Word and Excel to support daily housing services in a busy locality.