Frontline Governance & Community Services Assistant

Cornwall Council; Costessey; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Real Living Wage

Local government pension scheme

Job summary

St Ives Town Council is seeking a versatile administrator to join our Guildhall team, blending governance support with exceptional customer care. You will coordinate meeting cycles, manage agendas and minutes, and be the welcoming face for a busy public desk.

The role requires strong communication, discretion, and a genuine commitment to local community services, with a Real Living Wage and pension scheme as part of the package.

Qualifications

• Exceptional customer service mindset with a focus on community impact.
• Ability to manage multiple tasks at a busy front desk with accuracy.
• Strong written communication for official correspondence.
• Discretion and political neutrality when handling council matters.
• Interest in parish affairs and local services.

Responsibilities

• Coordinate agendas, reports and minutes for Council and Committee meetings.
• Support decision makers and act as a trusted link to senior staff and councillors.
• Anchor the front reception, handling high volumes of enquiries in person, by phone and email.

Skills

Customer service

Front desk

Governance support

Communication

Job description

St Ives Town Council is seeking a versatile administrator to join our Guildhall team, blending governance support with exceptional customer care. You will coordinate meeting cycles, manage agendas and minutes, and be the welcoming face for a busy public desk.

The role requires strong communication, discretion, and a genuine commitment to local community services, with a Real Living Wage and pension scheme as part of the package.