Revenues & Benefits Officer

Wyre Council; Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexi time

Remote work part of the week

Free parking on site

Local government pension scheme

Job summary

Wyre Council is seeking an ambitious Revenues and Benefits Officer to join the Revenues and Finance team. You will manage administration of council tax, benefits and the Crisis Resilience Fund, working with dedication to accuracy and timeliness.

Experience handling difficult conversations, whether by phone or face-to-face, and a commitment to confidentiality are essential. The role offers flexible hours, remote elements, and a supportive local government environment.

Qualifications

• Experience handling difficult situations over the phone or face-to-face.

Responsibilities

• Administer council tax, benefits and Crisis Resilience Fund.
• Work as part of the Revenues and Finance team.
• Maintain confidentiality and handle sensitive issues professionally.

Tools

NEC Revenues and Benefits

Job description

We are looking for highly motivated Revenues and Benefits Officers to join the Revenues and Finance team dealing with administration of council tax, benefits and the Crisis Resilience Fund. Working as part of a busy team, you will require previous experience of dealing with difficult situations over the phone or on a face-to-face basis and working accurately and efficiently within allotted time scales

Knowledge of and previous experience in the processing of council tax, housing benefit, localised council tax support and Crisis Resilience payments would be advantageous, as well as experience in the use of the NEC revenues and benefits software system.

You must have the ability to always maintain client confidentiality and have the ability to handle sensitive issues in a professional and courteous manner.

What’s in it for you?

• Flexi time and the option to work remotely part of the week as agreed with your line manager.
• Generous annual leave allowance. A minimum of 24 days (pro rata) in addition to all bank holidays, rising to 26 days after four years and 29 days after five years local government service.
• Future development – face to face and virtual courses in line with your developmental goals.
• Free parking on site.
• A local government pension scheme, with generous employer contribution.
• The opportunity to work for the local community and make a difference.