Customer Assistant - Administration - Glasgow Pollok

Marks and Spencer; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to be at the frontline of our busy store. You will help customers, provide product advice, and contribute to a fast, friendly shopping experience.

You will work a pattern including Sundays and weekends, stay digitally confident using Sparks App and store devices, and be prepared to adapt across store areas to meet demand while upholding our standards.

Qualifications

• Experience delivering friendly, efficient service to customers in a fast-paced environment.
• Excellent verbal and written communication
• Able to work as part of a team and adapt to changing store needs.

Responsibilities

• Assist customers with product questions and recommendations to drive sales.
• Maintain store presentation, stock levels, and assist across departments during busy periods.

Skills

Customer service

Communication

Teamwork

Tools

Sparks App

Job description

All the details

Working Pattern

Sunday 07:00-11:00
Tuesday 07:00-11:00
Saturday 07:00-11:00

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.