Frontline Courier: Route Planner & Customer Experience

DHL Express

Leeds

On-site

GBP 22,000 - 26,000

Full time

10 days ago

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Job summary

DHL Express in Leeds (LS9 0DU) is recruiting a proactive Courier to join our frontline team. You will be responsible for delivering and collecting shipments, managing your daily route and meeting time-definite commitments while representing the DHL brand with energy and a can-do attitude.

Ideal candidates will have a Full UK driving licence, the ability to work independently under pressure, and strong customer service and communication skills to build relationships and ensure an excellent

Qualifications

Experience in a customer-facing or delivery role (multi-drop experience is preferred).
Strong route planning and geographical awareness.
Good communication and problem-solving skills.
Ability to meet the physical demands of the role.
Full UK driving licence.
Willingness to obtain or hold a digital tachograph card.

Responsibilities

Complete deliveries and collections in line with customer expectations and time-definite requirements.
Act as a professional ambassador for DHL, delivering a consistent and high-quality customer experience.
Build strong relationships with customers and identify opportunities to support the business.
Maintain a positive, proactive and customer-focused approach at all times.
Plan and prioritise your daily route to ensure all deliveries and collections are completed on time.
Adapt to changing routes and operational needs as required.
Work efficiently under pressure to meet tight deadlines and service commitments.
Maintain high levels of accuracy, organisation and attention to detail.