Courier

DHL Express; Worcester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

A key frontline role representing a全球g

Job summary

DHL Express in Worcester, UK is seeking a motivated Courier to deliver and collect shipments on a Monday–Friday schedule. You will represent the DHL brand on time‑critical routes and provide a high standard of customer service in every interaction.

This frontline role suits someone who works well independently in a fast‑paced environment, with opportunities for development and progression within DHL.

Qualifications

• Experience in a customer-facing or delivery role.
• Strong route planning and geographical awareness.
• Good communication and problem-solving skills.
• Ability to meet the physical demands of the role.
• Full UK driving licence.
• Willingness to obtain or hold a digital tachograph card.

Responsibilities

• Deliver and collect shipments in line with customer expectations and time-definite requirements.
• Act as a professional ambassador for DHL, delivering a high‑quality customer experience.
• Build relationships with customers and identify opportunities to support the business.
• Maintain a positive, proactive approach at all times.
• Plan and prioritise daily routes to ensure on-time deliveries and collections.
• Follow DHL policies, procedures and security standards.

Skills

Customer-facing experience

Multi-drop experience

Route planning

Communication skills

Physical fitness

Full UK driving licence

Digital tachograph card

Job description

What You’ll Be Doing

Contract: Permanent
Location: Worcester, WR4 0SZ
Shift: Monday – Friday, 08:15-18:15

Deliver a World‑Class Customer Experience On The Frontline

We are offering an exciting opportunity for a motivated and customer‑focused individual to join DHL as a Courier.

In this important frontline role, you will be responsible for the delivery and collection of shipments, ensuring every customer interaction reflects DHL’s commitment to quality and service. You will manage your daily route, meet time‑critical deadlines and represent DHL with professionalism, energy and a “can‑do” approach.

This is a fantastic opportunity for someone who enjoys working independently, thrives in a fast‑paced environment and takes pride in delivering an outstanding customer experience.

What You’ll Be Doing

Delivering Excellent Customer Service

• Complete deliveries and collections in line with customer expectations and time‑definite requirements.
• Act as a professional ambassador for DHL, delivering a consistent and high‑quality customer experience.
• Build strong relationships with customers and identify opportunities to support the business.
• Maintain a positive, proactive and customer‑focused approach at all times.

Managing Your Route & Workload

• Plan and prioritise your daily route to ensure all deliveries and collections are completed on time.
• Adapt to changing routes and operational needs as required.
• Work efficiently under pressure to meet tight deadlines and service commitments.
• Maintain high levels of accuracy, organisation and attention to detail.

Ensuring Operational Standards, Safety & Compliance

• Carry out vehicle checks and ensure safe loading, handling and transportation of shipments.
• Accurately record working and driving hours in line with regulations.
• Follow all DHL policies, procedures and security standards.
• Handle shipments of varying sizes and weights, adhering to manual handling guidelines.
• Ensure all documentation and data capture is completed accurately.

Who We’re Looking For

A Reliable and Customer‑Focused Professional

You are someone who:

• Takes pride in delivering excellent service and representing the DHL brand.
• Is organised, dependable and able to manage your workload independently.
• Works well under pressure and can adapt quickly to changing priorities.
• Communicates effectively and builds strong relationships with customers and colleagues.
• Demonstrates DHL’s behaviours: Can Do, Passion, Speed and Right First Time.

Skills & Experience

• Experience in a customer‑facing or delivery role (multi‑drop experience is preferred).
• Strong route planning and geographical awareness.
• Good communication and problem‑solving skills.
• Ability to meet the physical demands of the role.
• Full UK driving licence.
• Willingness to obtain or hold a digital tachograph card.

What This Opportunity Offers You

• A key frontline role representing a global logistics leader
• The opportunity to work independently while contributing to a high‑performing team
• Exposure to fast‑paced, time‑critical operations
• Development opportunities and clear career progression within DHL

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd acts as a “Data Controller” and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.