Customer Service Job at DHL in UK

Jobs Region Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free confidential GP service

Retail, childcare & gym discounts

Enhanced pension scheme

Employee support service and free Coun

Loans & car-related benefits

Job summary

DHL in the United Kingdom is seeking a Customer Service Team Leader to support a busy contact centre and deliver excellent customer service. You will coach the team, monitor queries, and ensure timely resolution while upholding DHL’s standards.

The role requires leadership, analytical abilities, and proficiency with Excel and Access to produce accurate reports. A strong customer-focused mindset will help drive improvements and team performance.

Qualifications

• 1–2 years of experience in a customer services environment.
• Experience in managing or supporting Contact Centre operations.
• Strong customer service leadership skills with team guidance.
• Proficient PC skills, including Excel and Access, with reporting ability.
• Analytical, organised and motivated to drive improvement.

Responsibilities

• Provide clear and effective communication to internal and external stakeholders.
• Guide and support the team in delivering the full range of Customer Service functions.
• Monitor and ensure customer queries are resolved within agreed timeframes.
• Demonstrate leadership in managing conflicts while maintaining the company’s reputation.
• Provide coaching and training for new starters and existing team members.

Skills

Leadership

Team management

Customer service

Tools

Excel

Access

Job description

Home Job Customer Service Job at DHL in UK

DHL, the world’s largest contract logistics specialist, continues to set the benchmark for excellence in global supply chain management. With a strong presence across the UK, DHL offers professionals the opportunity to join a team that delivers innovative, customer-focused logistics solutions.

Working with DHL means more than a job; it’s a career built around support, growth, and wellbeing. Employees benefit from perks such as a company car or car allowance, a free 24/7 confidential GP service, hundreds of retail, childcare, and gym discounts, affordable loan options, and an enhanced pension scheme.

Responsibilities

• Provide clear and effective communication to both internal and external stakeholders.
• Guide and support the team in delivering the full range of Customer Service functions
• Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes
• Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company’s reputation
• Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service

Qualifications

• Have 1 – 2 years experience in a customer services environment
• Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved
• Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service
• Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports
• Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement

Benefits

• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling