Frontline Child & Family Support Advisor

Hampshire County Council; Gosport; On-site; GBP 23,000 - 35,000; Full time

Benefits offered by this job

Health & wellbeing support

Competitive benefits

LGPS pension

Annual leave

Employee assistance programme

Job summary

Hampshire County Council is seeking a Child and Family Support Worker to join the Children's Reception Team, acting as the front door to Children's Services. You will be part of a fast-paced contact centre, helping vulnerable children, young people and families access the right support at the right time.

You will gather information, review referrals, and work with professionals and partner agencies to inform safeguarding decisions and enable timely access to services.

Qualifications

• Experience of working with children, young people and families in a helping or support-based role.
• Understanding of child protection legislation, statutory guidance and local safeguarding procedures.
• Strong communication, relationship-building and negotiation skills, with the ability to manage sensitive conversations confidently.
• Ability to organise information, identify key issues and exercise sound judgement when reviewing referrals and enquiries.
• Solid IT skills and the ability to accurately record information.

Responsibilities

• Receive and respond to referrals, enquiries and requests for support from professionals, families and members of the public.
• Gather, review and accurately record information to support screening, decision-making and recommendations.
• Use a child-centred approach to identify and analyse strengths, needs and potential risks, making sound recommendations in line with safeguarding procedures and threshold guidance.
• Build effective relationships with families, colleagues and partner agencies to support positive outcomes and timely access to services.
• Provide a professional, responsive service, maintaining accurate records and working in line with organisational policies and professional standards.

Skills

Child & family support

Communication skills

Decision making

Teamwork

Safeguarding knowledge

Tools

IT skills

Job description

Hampshire County Council is seeking a Child and Family Support Worker to join the Children's Reception Team, acting as the front door to Children's Services. You will be part of a fast-paced contact centre, helping vulnerable children, young people and families access the right support at the right time.

You will gather information, review referrals, and work with professionals and partner agencies to inform safeguarding decisions and enable timely access to services.